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Doylestown Womens Health Center - Receptionist Resume Example

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Avery Ward
XXX XXXX XXXXX , Perkasie, PA 18944
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXX
Skill Highlights
  • Knowledge of HMOs, PPOs and Medicare
  • ICD-9 coding
  • Medical terminology
  • Prioritize and multitasking
  • Problem solve and negotiate independently
  • Strong organizational skills
  • Self-directed
  • Clerical
  • Customer and Personal Service
  • HIPAA compliance
  • Active Learning
Experience
Receptionist Apr 2010Apr 2015 Doylestown Women's Health Center Doylestown , PA
  • Provided administrative support for five physicians.
  • Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by the telephone.
  • Ensured availability of treatment information by filing and retrieving patient records.
  • Maintained patient accounts by obtaining, recording and updating personal and financial information.
  • Protected patient rights by maintaining confidentiality of personal and financial information.
  • Investigated past due invoices and minimized number of unpaid accounts.
  • Confirmed patient information, collected copays and verified insurance eligibility.
  • Managed disability and FMLA claim forms for obstetrical patients.
Technical Support Representative Tier 2 Jun 2009Aug 2009 T-Mobile Allentown, PA
  • Provided effective and timely resolution of a range of customer inquiries.
  • Increased the customer experience by providing information on new products, rate plans and services.
  • Supported Customer Care in times of need by answering calls related to billing, coverage and troubleshooting related issues.
  • Delivered exceptional customer service to build customer satisfaction and loyalty.
Personal Service Representative 2 Sep 2003May 2009 Wachovia Bank Allentown, PA
  • Conferred with customers by telephone or in person to provide information about products or services, cancel accounts, or obtain details of complaints.
  • Resolved problems or discrepancies concerning customer accounts.
  • Determined charges for services requested, collected deposits or payments, or arranged for billing.
  • Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Solicited sales of new or additional services or products.
  • Carried out special services for customers, such as ordering bank cards and checks.
  • Explained, promoted and sold products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
Assistant Manager Jun 1999Sep 2003 Blockbuster Video Inc. Allentown , PA
  • Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Inventoried stock and reordered when inventory dropped to a specified level.
  • Instructed staff on how to handle difficult and complicated sales.
  • Watched for and recognized security risks and thefts, and know how to prevent or handle these situations.
  • Enforced safety, health, and security rules.
  • Opened and closed cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Planned and prepared work schedules and keep records of employees' work schedules and time cards.
  • Examined products purchased for resale or received for storage to assess the condition of each product or item.

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Education
Diploma : Graphic Design Sep 2003 Allentown Business School Allentown, PA
High School Diploma : Academics/Fine Arts Jun 1998 William Allen High School Allentown, PA
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Resume Details

This is a real resume for a Receptionist in Perkasie, Pennsylvania with experience working for such companies as Doylestown Womens Health Center, T Mobile, Wachovia Bank. This is one of the hundreds of Receptionist resumes available on our site for free. Use these resumes as templates to get help creating the best Receptionist resume.

Previous Companies:

  • Doylestown Womens Health Center
  • T Mobile
  • Wachovia Bank

Previous Job Positions:

  • Receptionist
  • Technical Support Representative Tier 2
  • Personal Service Representative 2
  • Assistant Manager

Schools:

  • Allentown Business School
  • William Allen High School

Level of Education:

  • Diploma
  • High School Diploma

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