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County Of San Diego Hhsa - Receptionist Resume Example

Anna Gonzales
Professional Summary:

Seasoned Customer Service Representative /Clerical Receptionist with more than 25 years of experience in fast-paced Social Services office and call center environment(s). Accommodating all types of personalities with different backgrounds  Excellent PR in directing office traffic. Track record of achieving exceptional results in customer satisfaction and instituting innovative methods and practical ideals to facilitate office trends and varying customer needs. Proclivity to teach and train co-workers to do the same. Teamed with two other colleges in instituting county wide mandate to improve customer service on all levels.

  • Project Manager and Coordinator
  • Operation Monitoring
  • Active Listening
  • Speaking
  • Critical Thinking
  • Social Perceptiveness
  • Complex Problem Solving
  • Judgment and Decision Making
  • Creative Problem Solver
  • Office Navigation
  • Training Associates
  • Strict adherence to Customer Service Procedure
Receptionist/ Office Assistant May 2000Present County of San Diego-HHSA La Mesa , CA
  • Greet persons entering establishment. Determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Hear and resolve complaints from customers or the public.
  • File and maintain records.
  • Provide Receipts, EBT cards, Checks. Receive appointments.
  • Answered calls daily by addressing internal and external inquiries.
  • Resolving problems and providing innovative methods of operation an information to facilitate customer needs.
  • Essential part of 3- Person team to institute mandatory county wide training on Customer Service.
Supervisor/Trainer Feb 1997Jun 1998 Sears Roebuck & Company San Marcos, CA Train, mentor and recruit associates to sell  Maintenance Agreements to blanket clients whose merchandize may be in need of repair or replacement. Upsell the client to include other appliances as well.
  • Go on ride-a-longs with technicians
  • Write up sales commissions slips
  • On board for panel interviews
  • Report daily sales
  • Do time and attendance
  • Creative thinking for sales incentives,  and inner office games to increase sales margins.
Sales Representative May 1990Feb 1998 Sears Roebuck & Company San Marcos, CA Sold Maintenance Agreements to Sears clientele by phone and in their homes. Grouped a package deal for products with applicable discounts.
Clerical Feb 1987May 1990 Sears Roebuck & Company San Diego, CA Answer heavy phones, filing. typing. Enter cash and credit sales via computer, data processing.
Office Specialist Diploma : Record Keeping/Office Specialist Skills Jun 1985 Pacific Coast Jr. College San Diego, CA

GPA 3.5

Business, Accounting, Secretarial. ECC San Diego, CA
Secretarial, Business, Accounting AA Degree pending. San Diego City College San Diego, CA
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Resume Details

This is a real resume for a Receptionist in La Mesa, California with experience working for such companies as County Of San Diego Hhsa, Sears Roebuck & Company. This is one of the hundreds of Receptionist resumes available on our site for free. Use these resumes as templates to get help creating the best Receptionist resume.

Previous Companies:

  • County of San Diego HHSA
  • Sears Roebuck & Company

Previous Job Positions:

  • Receptionist
  • Office Assistant
  • Supervisor
  • Trainer
  • Sales Representative


  • Pacific Coast Jr. College
  • ECC
  • San Diego City College

Level of Education:

  • Office Specialist Diploma

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