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La Fitness - Reception Resume Example

Njtiuse Ernner
XXXX XXXX XXXXX XXXXXX XXXXX XXXXXXX
Peoria, AZ 85345
85345, Peoria AZ
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Professional Summary
To utilize my skills in the field of customer service to achieve company goals. This employment will allow my knowledge and experience to enhance Lifelock's future objectives. 
Skills
  • Active Listening
  • Customer and Personal Service
  • Speaking
  • Time Management
  • Service Orientation
  • Critical Thinking
Experience
Reception Jun 2013Current LA Fitness Waukegan, IL
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

  • Greet 36,000 persons annually entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

  • Hear and resolve complaints from customers or the public.

  • Responsible for collection of over $100,000 in deposits, payments and fees annually
Supervisor Aug 2011Oct 2011 Marine Corp Community Services Oceanside, CA
  • Expressed appreciation and invited customers to return to the store.

  • Took complaints from customers/ clients and was responsible for resolution of these complaints.

  • Responsible for customer relations while in store making sure that their needs were handled promptly.

  • Counseled other team members in a positive manner on complaints to promote positive work environment and reduce future customer complaints.

  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

  • Performed store opening duties,including counting cash drawers and checking all equipment for proper functioning

  • Organized the store by assisting employees in returning merchandise.
Customer Service Representative/ Account Manager Nov 2008Mar 2010 LifeLock Tempe, AZ
  • Computed accurate sales prices for purchased transactions.
 
  • Resolved product/policy issues and shared benefits of new technology.

  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

  •  Promptly responded to general inquiries from members, staff,and clients via mail, e-mail and fax.
Customer Service Representative Feb 2008Nov 2008 Discover Phoenix, AZ
  •  Resolved product/policy issues and shared benefits of new technology.

  • Guaranteed positive customer experiences and resolved all customer complaints. 

  • Regularly sought opportunities to up sell and add on additional merchandise.
Education
High School Diploma Peoria, AZ Peoria High School May 2006
Glendale, AZ Glendale Community College Working towards my Associates degree.
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Resume Details

This is a real resume for a Reception in Peoria, Arizona with experience working for such companies as La Fitness, Marine Corp Community Services, Lifelock. This is one of the hundreds of Reception resumes available on our site for free. Use these resumes as templates to get help creating the best Reception resume.

Previous Companies:

  • LA Fitness
  • Marine Corp Community Services
  • LifeLock

Previous Job Positions:

  • Reception
  • Supervisor
  • Customer Service Representative
  • Account Manager

Schools:

  • Peoria High School
  • Glendale Community College

Level of Education:

  • High School Diploma

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