DAL Global Services - Ramp Operations Agent Resume Example

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Scarlett Watson

XXXXX XXXXXX XXXXXX XXXXXX XXXX XXX , Charlotte , NC 28277 | (H) XXXXX XXXXXXXX | XXXXXXXXXXXXXXXXXXXXX

Professional Summary

Highly trained Ramp Operations Agent with strong analytical abilities and a successful career in both aviation and educational facilities. Proactive and organized with passionate commitment to first-rate customer care. Expertise in leadership and training roles.

Skills

Operations and Logistics Skills
Education and Training Experience

Supervisory Knowledge
Customer Service Exposure

Detail-Oriented Thinking
Practiced in Decision Making, Problem Solving and Adaptability

Expertise in Time Management
Proficient with Microsoft Office

Experience

Ramp Operations Agent 07/2013 to Present
DAL Global Services, Charlotte-Douglas Int'l Airport – Charlotte, NC

Ensure the safety of Delta Air Lines customers, employees, and aircraft.
Create and implement load plans for each Delta flight and make sure that each aircraft is loaded according to these specifications.
Main point of contact between flight crews, ground personnel, and out-of-station Delta employees for all issues affecting flights.
Gather, organize, and file the appropriate flight documents necessary for station audits.
Reroute and transport all delayed luggage so that they may travel with or back to their owners.

Native Speaking English Teacher 09/2012 to 03/2013
Gangnam Office of Education (Gaewon MS) – Gangnam-gu, Seoul, KO

Taught Korean middle school students (ages 13-16) conversational English.
Designed and implemented lesson plans by using the school's English textbook as a guide, then pulling outside materials from shared and online sources (e.g. forums) that incorporated Microsoft Office applications to enhance learning.
Hosted a three-week-long English Camp during Winter Break for all middle school students.
Assisted the Korean English teachers with grading English exams, both written and oral.

Native Speaking English Teacher 08/2011 to 08/2012
Seoul Office of Education (Dongsung MS) – Jongro-gu, Seoul, KO

Taught all Korean middle school students ages 13-16 conversational English.
Implemented year-long curricula for each middle school grade that correlated with what students were learning in their classes with the Korean English teachers, but took into account different learning styles and abilities by using various types of activities.
Presided over and graded all speaking tests.
Assisted the Korean English teachers with grading written English exams.

Native Speaking English Teacher 08/2008 to 08/2011
Seoul Office of Education (Daerim MS) – Yeongdeungpo-gu, Seoul, KO

Taught all Korean middle school students ages 13-16 conversational English.
Designed year-long curricula for each middle school grade that correlated with what students were learning in their classes with the Korean English teachers, but took into account different learning styles and abilities by using various types of activities.
Presided over and graded all speaking tests.Assisted the Korean English teachers with grading written English exams.
Hosted the district's after-school English program, as well as winter and summer English camps.
Adjudicated the district English Essay Contest.
Emcee'd the school's Talent Show.

Ramp Agent 04/2008 to 08/2008
DAL Global Services, Raleigh-Durham Int'l Airport – Raleigh, NC

Marshalled in all arriving flights safely and promptly.
Performed post-arrival and pre-departure inspections of all aircraft.
Unloaded and loaded all aircraft expeditiously.
Cleaned and serviced lavatory and potable water on all RON aircraft.
Pushed back and wing-walked all departing flights safely from the gate area.

Ramp Supervisor and Agent 08/2007 to 04/2008
DAL Global Services, Piedmont Triad Int'l Airport – Greensboro, NC

Monitored all agents properly load/unload all passengers and luggage safely and expeditiously.
Trained ramp agents on aircraft pushback and brakeriding procedures.
Studied the manifest for each arriving flight, and made necessary accommodations prior to landing.
Analyzed load data to determine where cargo and bags were to be placed in the aircraft.
Produced daily ramp reports to be submitted to management.

Customer Service Representative, Trainer 12/2006 to 08/2007
Pinnacle Airlines, Piedmont Triad Int'l Airport – Greensboro, NC

Maneuvered Northwest aircraft into and out of the gate area safely.
Loaded and unloaded all aircraft expeditiously.
Handled ticketing and luggage check-in at the front counter.
Loaded and unloaded all passengers onto and off of flights at the gates.
Took luggage claims upon passenger arrival for all delayed and damaged baggage.
Trained newly hired employees on ramp procedures, including pushback, and marshalling in and dispatching flights.
Updated both hardcopy and electronic flight and training records to ensure compliance with Pinnacle and the FAA.

Director of Bands 08/2004 to 06/2006
Greensboro Academy – Greensboro, NC

Directed the middle school program.
Taught the general music programs in grades 3-8.
Conducted 4-6 concerts per academic year.
Organized all after-school small ensembles and individual lessons.
Led the 4th grade recorder course.
Served on the school's discipline and National Junior Honors Society selection committees.

Director of Bands 07/2003 to 07/2004
Galax High School – Galax, VA

Supervised all aspects of the high and middle schools' marching and concert band programs.
Led performances in 4 marching band competitions and 4-6 concerts per year.
Recruited upcoming middle school band students for the next academic year
Directed the music for the Spring Musical
Adjudicated regional and statewide band audtions.
Designed and coordinated the purchase of new marching band uniforms for the high school.
Served on the school's social committee.
Taught survey course for high school students in music theory, history, and ethnomusicology.

Director of Bands 07/2001 to 06/2003
Chowan Middle School – Tyner, NC

Coordinated the middle school band program for 200 middle school students.
Performed 4-6 concerts per academic year, both at school and throughout the community.
Co-sponsored the Peanut Festival and marching band competition with the local high school.
Assisted the high school band director during marching and concert band seasons.
Organized parent volunteers and band boosters for fundraising events.
Judged local music festivals and pre-festival concerts.
Participated in Eastern NC District band events (i.e. meetings, district band auditions).

Education

Master of Arts: Music Education May 2001 Western Carolina University - Cullowhee, NC Graduated with 3.907 GPA, won assistantship to teach and perform with the University Wind Ensemble, Low Brass Methods course, and low brass ensembles.

Bachelor of Music: Instrumental Music Education May 1999 University of North Carolina at Greensboro - Greensboro, NC Graduated Magna Cum Laude, won UNCG Undergraduate Research Assistantship (1998-1999), inducted into Phi Mu Alpha Sinfonia Fraternity of America (1996-1999) and Pi Kappa Lambda Music Honor Society (1999), named University Marshalfor academic achievement (1998-1999), appeared on National Dean's List (1997-1999) and UNCG Dean's List (1995-1999), won Burlington Industries Music Scholarship (1995-1999)

Additional Information

References Available Upon Request

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