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Northern Air Cargo - Ramp agents Resume Example

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Natalie Bennett
XXX X XXXX XXX X, Anchorage, AK 99501
Ph: XXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXX
Professional Summary
Reliable airport customer service ramp agent with extensive knowledge of airline procedures. Adept at customer service relations, especially in fast- paced environment where efficient operations are essential.


Accomplished and energetic Reserved Lead Ramp Agent with a solid history of achievement in passenger ramp agents. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include immensely detail oriented, thorough knowledge of aviation/airport operations and excellent people skills, including sound verbal and written communications.

Skills
  • Proficient in use of ground services equipments
  • Transportation
  • Customer and Personal Service
  • Critical Thinking
  • Monitoring
  • Public Safety and Security
  • Active Listening
  • English Language
  • Service Orientation
  • Clerical
  • Complex Problem Solving
  • Reading Comprehension
  • Time Management
  • Coordination
  • Negotiation
  • Social Perceptiveness
  • Writing
  • Administration and Management
  • Active Learning
  • Judgment and Decision Making
Experience
Ramp agents Jun 2014Present Northern Air Cargo Anchorage, AK

- Meet and greet passengers and crew members.
- Operate the jetway
- Marshaling in the aircraft
- Off-loading and on-loading baggage and freights
- Repositioning aircraft and operating a variety of ramp
services equipment safely around aircraft and other airport equipment
- Operate catering truck, cater aircraft before and after departures
- Clean passenger cabin
- Security sweeps the whole aircraft
- Check in with flight crew members before departure

Customer Service Aug 2013Present Polynesian Floral Anchorage, AK
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Solicit sales of new or additional services or products.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Education
Medical Assistant Certify : Medical Assistant Jul 2009 Alaska Career Academy Anchorage, AK
High School Diploma : Accounting Jun 2008 Leone High School PagoPago, AS
Languages
English, Samoan
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Resume Details

This is a real resume for a Ramp agents in Anchorage, Alaska with experience working for such companies as Northern Air Cargo, Polynesian Floral. This is one of the hundreds of Ramp agents resumes available on our site for free. Use these resumes as templates to get help creating the best Ramp agents resume.

Previous Companies:

  • Northern Air Cargo
  • Polynesian Floral

Previous Job Positions:

  • Ramp agents
  • Customer Service

Schools:

  • Alaska Career Academy
  • Leone High School

Level of Education:

  • Medical Assistant Certify
  • High School Diploma

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