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Safelite Autoglass - Quality Manager Resume Example

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XXXX XX XXXXXX XXX XX , PELHAM , NY 10803 | (H) XXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Hannah Wood
Professional Summary
Skills
Experience
Quality Manager 05/2014 to Present
Safelite Autoglass Austin, Texas
  • I accepted a position as a Quality Manager for the Austin 636 location.
  • My responsibilities include training our technicians and repair medics as needed to ensure they are providing a quality replacement or repair to our customers.
  • Also conduct training classes for all newly hired Technicians and Repair Specialist in our market.
  • I also coach technicians to help them understand their role in improving their NPS, Tech NPS, TPS and Quality scores from their customer surveys.
National Technical Trainer 01/2013 to 05/2014
Safelite Autoglass Austin, Texas
  • I was promoted to National Technical Trainer on the National Training Team.
  • I traveled around the U.S.
  • teaching and training new hires how to install autoglass in an 8 week course.
  • The duties included teaching the trainees how to use the Ezi-wire, True Seal and the Belron toolbox.
  • The course was part hands on training and classroom training.
  • I also developed fitting instructions for technicians for the Belron TMD site.
Associate National Technical Trainer 01/2012 to 01/2013
Safelite Autoglass Austin, Texas
  • I accepted a position on the National Training Team as an Associate National Technical Trainer.
  • I was part of the Project Evolution team and traveled around the U.S.
  • to train experienced technicians on how to use the EZi-wire windshield removal tool and the True Seal lifting device.
  • I also developed lists that identified Two Man Windshield Sets, Two Man Backglass Sets and Windshields That Need Positioning Clips.
Education
High School Diploma: May 1986 Vidor High School - Vidor, Texas
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Resume Details

This is a real resume for a Quality Manager in PELHAM, New York with experience working for such companies as Safelite Autoglass. This is one of the hundreds of Quality Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Quality Manager resume.

Previous Companies:

  • Safelite Autoglass

Previous Job Positions:

  • Quality Manager
  • National Technical Trainer
  • Associate National Technical Trainer

Schools:

  • Vidor High School

Level of Education:

  • High School Diploma

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