Safelite Autoglass - Quality Manager Resume Example

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XXXX XX XXXXXX XXX XX , PELHAM , NY 10803 | (H) XXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Hannah Wood
Professional Summary
Skills
Experience
Quality Manager 05/2014 to Present
Safelite Autoglass Austin, Texas
  • I accepted a position as a Quality Manager for the Austin 636 location.
  • My responsibilities include training our technicians and repair medics as needed to ensure they are providing a quality replacement or repair to our customers.
  • Also conduct training classes for all newly hired Technicians and Repair Specialist in our market.
  • I also coach technicians to help them understand their role in improving their NPS, Tech NPS, TPS and Quality scores from their customer surveys.
National Technical Trainer 01/2013 to 05/2014
Safelite Autoglass Austin, Texas
  • I was promoted to National Technical Trainer on the National Training Team.
  • I traveled around the U.S.
  • teaching and training new hires how to install autoglass in an 8 week course.
  • The duties included teaching the trainees how to use the Ezi-wire, True Seal and the Belron toolbox.
  • The course was part hands on training and classroom training.
  • I also developed fitting instructions for technicians for the Belron TMD site.
Associate National Technical Trainer 01/2012 to 01/2013
Safelite Autoglass Austin, Texas
  • I accepted a position on the National Training Team as an Associate National Technical Trainer.
  • I was part of the Project Evolution team and traveled around the U.S.
  • to train experienced technicians on how to use the EZi-wire windshield removal tool and the True Seal lifting device.
  • I also developed lists that identified Two Man Windshield Sets, Two Man Backglass Sets and Windshields That Need Positioning Clips.
Education
High School Diploma: May 1986 Vidor High School - Vidor, Texas

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About this resume

Quality Manager FROM PELHAM , New York RESUME

This is a resume for a Quality Manager in PELHAM, New York with experience working for such companies as Safelite Autoglass and Safelite Autoglass. The grade for this resume is 0 and is one of hundreds of Quality Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Quality Manager resume.

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School Attended
Vidor High School