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Tennessee Department Of Health - Quality Management Director Resume Example

Daniel Thomas
Professional Summary

Accomplished and energetic Quality Management Director with a solid history of achievement in quality assurance, quality improvement, monitoring and training. Motivated leader with strong organizational and interpersonal skills. Areas of expertise include planning and implementation, microsoft office (word, publisher, excel and powerpoint) and coordinating online webinars and meetings.

  • Customer and Personal Service
  • Speaking
  • Monitoring
  • Coordination
  • Education and Training
  • Time Management
  • Administration and Management
Quality Management Director, HIV,STD, & Viral Hepatitis Dec 2013Present Tennessee Department of Health Nashville, TN
  • Administer, plan and develop the Ryan White Part B Quality Management Program.
  • Develop and monitor annual Quality Management Plan
  • Monitor and evaluate Centers of Excellence sites, Medical Case Management sites, and Ryan White Eligibility System user sites.
  • Provide technical assistance to the Ryan White Part B Medical Case Management program as it relates to Quality Management activities.
  • Facilitate semi-annual State-wide Quality Management Meetings.
  • Facilitate Medical Case Management Pilot Model in Middle Tennessee.
  • Chair Customer Satisfaction Survey Team.
  • Chair Standards of Care Committee.
  • Organize monthly Quality Management Conference Calls.
  • Organize Annual Centers of Excellence Advisory Board Meeting using Adobe Connect Webinar
  • Manage projects or contribute to committee or team work.
  • Use computers for various applications, such as database management or word processing.
  • Lead trainer for Ryan White Part B mobile training team.
Quality Assurance Specialist, II Jan 2007Jul 2013 Craven County Health Department New Bern, NC
  • Monitor compliance with state programmatic and contractual requirements for workload, target population, elements of service and appropriate documentation.
  • Provide technical assistance and consultation to management and staff on the interpretation and application of quality of care standards and contractual requirements.
  • Develop assessment tools/data collection methods and integrate these with administrative and clinical records in order to identify service delivery/compliance problems.
  • Compliance Officer for Health Insurance Portability and Accountability Act (HIPAA).
  • Coordinate Agency Accreditation.
  • Public Information Officer.
  • Prepare and disseminate news releases.
  • Coordinate Community Health Assessment.
  • Provide orientation to new staff.
  • Chair the Administrative Policy Committee.
  • Instruct and train staff on CPR procedures.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Maintain scheduling and event calendars.
  • Coordinate conferences, meetings, or special events.
  • Coordinate and disseminate quarterly customer satisfaction surveys.
  • Present customer satisfaction survey responses to management team and staff.
Public Health Education Specialist (Project Assist Coordinator) Jul 2004Jan 2007 Craven County Health Department New Bern, NC
  • Possess considerable knowledge of the principles and practices of public health and public health activities.
  • General knowledge of journalistic principles and methods of preparing subject matter in the promotion of public health activities.
  • Ability to work effectively with people on all educational levels and to maintain effective working relationships with local health departments, community agencies and the public.
  • Build, chair and work with Craven/Pamlico/Lenoir Coalitions for Tobacco Prevention & Control to give credibility and leadership.
  • Recruit, organize and train members of action teams to carry out tobacco prevention activities.
  • Advise and assist in implementing tobacco - free policies in schools and workplaces.
  • Identify and support successful tobacco prevention curricula in schools. Identify key personnel and provide direction on projects and curriculum to address issues.
  • Prepare and disseminate news releases, PSA's, billboards, newspaper advertisements, and willingness to promote tobacco prevention and control through radio, newspaper and television interviews
  • Write and carry out action plans.
  • Provide training to health care providers, worksites, multi-housing units and community members in the area of policy changes, addressing SHS, and cessation information to increase smoke-free environments.
5th Grade Teacher Feb 2003May 2004 Lenoir County Public Schools Kinston, NC
  • Establish clear objectives for all lessons, units, and projects and communicate those objectives to students.
  • Meet with parents and guardians to discuss their children's progress and to determine priorities for their children and their resource needs.
  • Prepare materials and classrooms for class activities.
  • Prepare, administer, and grade tests and assignments to evaluate students' progress.
  • Assign and grade class work and homework.
  • Prepare for assigned classes and show written evidence of preparation upon request of immediate supervisors.
  • Use computers, audio-visual aids, and other equipment and materials to supplement presentations.
  • Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula.
  • Supervise, evaluate, and plan assignments for teacher assistants and volunteers.
Public Health Education Specialist Mar 2002Nov 2002 Martin-Tyrrell-Washington District Health Department Plymouth, NC
  • Responsible for the coordination of selected activities related to the Martin-Tyrrell-Washington (M-T-W) Healthy Carolinians Initiative.
  • Coordinate monthly steering committee and full partnership meetings.
  • Prepare and disseminate minutes of all partnership related meetings.
  • Market M-T-W initiatives by working with local media.
  • Responsible for the coordination of the Community Assessment Process.
  • Teach parenting classes throughout the District.
Disease Intervention Specialist I Sep 2001Feb 2002 NC Department of Health and Human Services Greenville, NC
  • Perform epidemiology on a variety of sexually transmitted diseases including HIV infection.
  • Ensure rapid evaluation, examination and treatment of patients determined to have positive tests for HIV and other sexually transmitted diseases.
  • Responsible for establishing and maintaining a written referral network for HIV/STD patients.
Public Health Education Specialist (Health Promotion Coordinator) Jul 1999Aug 2001 Bertie County Health Department Windsor, NC
  • Assist with Community Assessment process, activities, and evaluations.
  • Promote wellness and enhancement of the quality of life to all county adults through educational efforts.
  • Educate and promote prevention of leading causes of death as identified through assessments, interventions, or other activities.
  • Facilitate community wellness through networking and collaborating with other entities.
Public Health Educator I (Health Promotion Coordinator) Jul 1998Jun 1999 Bertie County Health Department Windsor, NC
  • Organize and coordinate all Health Promotion Programs within Bertie County.
  • Coordinate Diabetes Today Program.
  • Key facilitator for Bertie County Healthy Carolinians Task Force.
  • Plan, organize, and implement wellness programs for all Bertie County Employees.
Case Manager Mar 1997Jun 1998 Greene, Lamp, Incorporated Snow Hill, NC
  • Provide participants with guidance and training required for economic self-sufficiency considering physical, emotional, and educational levels of development.
  • Assist participants with goals and objectives.
  • Counsel or aid family members to assist them in understanding, dealing with, or supporting the client or patient.
Master of Public Administration: Public Administration Strayer University Washington, DC, US Strayer University, Washington, DC, Public Administration
Bachelor of Science: Health Education East Carolina University Greenville, NC, US East Carolina University, Greenville, NC Bachelor of Science, Health Education
  • Registered Health Educator
Community Service
Registered Health Educator.
Kinston Alumnae Chapter of Delta Sigma Theta Sorority, Inc.
  • Registered Health Educator
  • Kinston Alumnae Chapter of Delta Sigma Theta Sorority, Inc.
Kinston Alumnae Chapter of Delta Sigma Theta Sorority, Inc
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Resume Details

This is a real resume for a Quality Management Director in Lebanon, Tennessee with experience working for such companies as Tennessee Department Of Health, Craven County Health Department, Lenoir County Public Schools. This is one of the hundreds of Quality Management Director resumes available on our site for free. Use these resumes as templates to get help creating the best Quality Management Director resume.

Previous Companies:

  • Tennessee Department of Health
  • Craven County Health Department
  • Lenoir County Public Schools

Previous Job Positions:

  • Quality Management Director
  • HIV
  • STD
  • & Viral Hepatitis
  • Quality Assurance Specialist


  • Strayer University
  • East Carolina University

Level of Education:

  • Master of Public Administration
  • Bachelor of Science

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