StreetLinks Lender Solutions - Quality Control Team Lead Resume Example

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Riley Powell

XXXX X XXXXXXX XXXXX, Indianapolis, IN 46239

Ph: XXXXXXXXXXXX

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Professional Summary

Accomplished Certified Real Estate Appraiser with a solid history of achievement in understanding and completing Residential, Land and Small Investment Properties Appraisals. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include training and directing others in Real Estate Appraisal requirements, Customer Service and problem solving skills.

Skills

Customer and Personal Service
Critical Thinking

Judgment and Decision Making
Time Management

Complex Problem Solving
Service Orientation

Instructing
Quality Control Analysis

Experience

Quality Control Team Lead Mar 2016－Jan 2014 StreetLinks Lender Solutions － Indianapolis, IN

Oversee activities directly related to providing quality control and customer service.
Review production metrics and other performance data to measure productivity and goal achievement and to determine areas needing improvement.
Manage staff and provide training and guidance in completing Quality Control related activity.
Provide guidance and training in completing complex assignment tasks.
Work with both Clients and Appraisers to provide guidance in completing USPAP, FNMA and FHA compliant reports to meet the clients needs.
Making sure my team is kept updated on all company procedural and policy changes as well as changes in USPAP, FNMA and FHA requirements.

Certified Real Estate Appraiser/Owner Jan 2001－Jan 0001 Harris Appraisal Service, Inc. － Indianapolis, IN

Oversee activities directly related to making products or providing services.
Review financial statements, sales and other performance data to measure productivity and to determine areas needing cost reduction and program improvement.
Manage staff, preparing work schedules and assigning specific duties.
Direct and coordinate financial and budget activities to fund operations, and increase efficiency.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Completed Residential Real Estate Appraisals.
Prepare written reports that estimate property values, outline methods by which the estimations were made, and meet appraisal standards.
Compute final estimation of property values, taking into account such factors as depreciation, replacement costs, value comparisons of similar properties, and income potential.
Search public records for transactions such as sales, leases, and assessments.

Certified Real Estate Appraiser Jan 1987－Jan 2001 Harris-Totten Appraisal Service, Inc － Greenwood, IN

Prepare written reports that estimate property values, outline methods by which the estimations were made, and meet appraisal standards.
Compute final estimation of property values, taking into account such factors as depreciation, replacement costs, value comparisons of similar properties, and income potential.
Search public records for transactions such as sales, leases, and assessments.
Inspect properties to evaluate construction, condition, special features, and functional design, and to take property measurements.
Photograph interiors and exteriors of properties to assist in estimating property value, substantiate findings, and complete appraisal reports.
Evaluate land and neighborhoods where properties are situated, considering locations and trends or impending changes that could influence future values.
Obtain county land values and sales information about nearby properties to aid in establishment of property values.
Verify legal descriptions of properties by comparing them to county records.
Check building codes and zoning bylaws to determine any effects on the properties being appraised.
Estimate building replacement costs using building valuation manuals and professional cost estimators.
Examine income records and operating costs of income properties.
Interview persons familiar with properties and immediate surroundings, such as contractors, home owners, and realtors, to obtain pertinent information.
Examine the type and location of nearby services, such as shopping centers, schools, parks, and other neighborhood features, to evaluate their impact on property values.

Office Manager Jan 1982－Jan 1985 Walker Electric

Prepare and review operational reports and schedules to ensure accuracy and efficiency.
Set goals and deadlines for the department.
Worked on all Accounts Payable and receivables and payroll.

Education

Real Estate Appraiser Franklin Central High School － Indianapolis, IN

Real Estate Appraiser Franklin Central High School － Indianapolis, IN IUPUI
Certified Real Estate Courses
McKissock -
Continuing Education Courses as prescribed by Indiana State Licensing Laws and various additional appraisal courses; including, but not limited to...
Bi-annual USPAP update course
Civil Rights Law
Agency Law
Residential Construction
Appraising the Oddball: Nonconforming & Complex Properties
Real Estate Fraud
Review Appraisal
Expert Witness