Palm Beach County Housing Authority - Quality Control Specialist Resume Example

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Ryan Nelson

XXXX XXXXXXX XXXXXX , West Palm Beach , FL 33417 | (H) XXX XXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXX

Summary

Creative business professional with unique combination of skills. Ability to restructure and streamline existing systems for greater efficiency. Strong communication skills with high level of motivation and effectiveness. Training and development processes. Proactive customer service. Extensive computer training.

Skills

Spanish Language
Administration and Management

Judgment and Decision Making
Law and Government

Customer and Personal Service
Complex Problem Solving

Monitoring
Production and Processing

Computers and Electronics
Time Management

Coordination
Quality Control Analysis

Operation Monitoring
Excel, Word, Power Point

Serengetti Dbase, AS400, Tenmast

Experience

Quality Control Specialist 09/2011 to 12/2014
Palm Beach County Housing Authority – West Palm Beach, FL

As the Quality Assurance Specialist I performed a variety of office and field activities to implement the Department of Housing and Urban Development (HUD) Section 8 Housing Choice Voucher Program.
Coordinate and implement the quality assurance program for PBCHA,
Maintain and monitor the Housing Choice Voucher program rules and regulations.
Prepare monthly reports for the Director/Assistant Director of the HCV Program.
Administer regulations that govern subsidized housing and Housing Choice Voucher (HCV) program including or supplemented by gathering data, and analysis for the HCV Director with SEMAP certification.
Fraud investigations with the assistance of the West Palm Beach County Sheriff Dept.
Back ground checks for all re-certification and new clients.
Manage all aspects of the hearing process for clients on Section 8 and Public Housing.

HCV Housing Specialist 05/2011 to 09/2011
Palm Beach County Housing Authority – West Palm Beach, FL

Determine applicant and tenant eligibility for admissions and continued participation with accuracy and efficiency.
Calculate tenant rent for admission, interim, annual and special re-examinations with accuracy and efficiency.
Responsible for maintaining client based case files history records with accuracy and efficiency.
Review case files for program compliance to assure all documentation, information and signatures are current and consistent, complete, and accurate as required by the Housing Authority, BUD policies and regulations, and all other applicable Federal, State and local laws.
Process tenant housing assistance for portability with accuracy and efficiency.
Review landlord/tenant dwelling leases and supporting documentation for program compliance.
Prepare and execute Housing Assistance Payments (HAP) contracts between the Housing Authority and participating landlord/owner with accuracy and efficiency
Prepare and execute rent and Housing Assistance Payment (HAP) adjustments, repayment agreements, compliance and termination notices for program and lease violations.
Review and process landlord initiated rent increases and/or decreases.

Medical Coding & Billing 02/2010 to 05/2011
Urology Center of Palm Beach – West Palm Beach, FL

Medical Coding and Billing Internship, Process of CM1500 Billing applications from six radiology sites for payment process.
Verification that patient accounts are processed accurately, efficiently, timely, and that they are compliant with all states and federal laws applicable to the billing industry.
Refund checks distribution to various recipients, research for eligibility for patients on Medicaid D-Base in order to process CM1500 for payment.

Medical Billing & Coding (Student) 01/2009 to 06/2010
Sanford-Brown Institute – Tampa, FL

Extremely knowledgeable with regards to Medical Coding guidelines and coding techniques (ICD-9, CPT, HCPCS), proficient in physician coding, inpatient hospital coding, outpatient coding, and facility coding.
Strong knowledge of Anatomy & Physiology, Advanced Medical Terminology, Psychology, and Pharmacology.
Efficient in using MS Office Software, including MS WORD, EXCEL, and POWER POINT.

Legal Accounting Analyst 01/2006 to 01/2008
Aerotek/Tyco International – West Palm Beach, FL

International working Legal case fees for South America, Central America the Caribbean and North America.
Post all TFS & ADT legal invoices to MMS & Oracle and submit for payment to the appropriate insurer or Accounts payable department.
Create analyticcal reports of actual travel expenses vs.budget.
Compare each law firm's current hourly rates vs.prior year.
Keep track of hold backs fees.
Analyze each invoice to identify the charges and present it to the appropriate individual for and also obtain the proper billing code.
Analyze all statements and resolve any outstanding payments, by contacting each vendor to re-submit copies of the invoices.
Provide information to various departments as requested.
Compile the legal department's travel & expense reports for processing weekly.
Break down all travel costs separately from the other costs, and submit a monthly spreadsheet with the breakdown for each Lawyer.
Create a monthly accrual report for each Business Unit over $10,000.

Supervisor Insurance Dept 01/2001 to 01/2006
Ocwen Loan Servising – West Palm Beach, FL

Process of 80,000.00 Checks for FPI and 50,000.00 for Hazard Insurance Loan, Reconciling flow of loan's transfers for various bank accounts.
Reconciliation of in-coming transfers and pipeline reports for month end.
Assisting investor reports with wire reconciliation.
Supervise five associates in New Delhi, India.
GL entry of journals and reconciliation for accounts using AS400 system.
Tracking outstanding batches to be posted with an automated way to notify management once posting is completed.
Training of the Indian staff to ensure they are meeting or exceeding expectations in all their processes.
Producing aging reports for upper management for budgeting purposes.
Bankruptcy procedures for proper process for delinquent accounts.
Testing and implementing new batching procedures for better process of recovering receivables with outstanding dates.
Maintain Data Bases to aid with the disbursement and recovery of lender place premiums.

Staff Accountant 01/2000 to 01/2001
Hunters Run Country Club – West Palm Beach, FL

Analyzing general ledgers, month-end procedures, inventory control using FSA Dbase.
Maintaining the fixed asset system, journal entries and capital analysis control, A/R process.

Applied Card Systems

Internship program, working with the purchasing and logistics departments for just-in-time-inventory processes, HR Dept helping with insurance programs for company employees.