Magnetic Metals Western Division - Quality Control Coordinator Resume Example

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Evelyn Howard

XXXX XX XXXXXXXXXX XXXXXX, Anaheim Hills, CA 92807

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Ph: XXXXXXXXXXXX

Professional Summary

Goal-oriented Quality Control Manager dedicated to high levels of customer satisfaction and meeting aggressive business goals. Dedicated and Hard Working with specialized knowledge and background in AS9100 standards and Internal Auditing and training.

Skills

Certified Lead Internal Auditor
AS9100/ISO9001 Management Representative

Wrote all Operating Instructions and Quality Control Procedures and Achieved AS9100 certification for current employer.
Goal and Result Orientated

Team Player that excels in a hands-on and fast paced environment.
Strong Problem Solving and Time Management skills.

Excellent verbal and written communication skills with ability to interface with all levels of management.

Experience

Quality Control Coordinator/Manager Oct 2008－Present Magnetic Metals- Western Division Anaheim, CA

Developed and implemented Quality Control Procedures (QCP) and Operating Instructions (OI) in accordance with AS9100/ISO9001 regulatory standards.

Created the company-wide Quality Management System (QMS) and achieved AS9100/ISO9001 certification for my current company in 2012 along with be appointed Quality Management Representative for annual re-certification audits.

Certified Lead Internal Auditor as well as responsible for the training of new auditors, assisting in all internal audits, and ensuring all non-conformance reports have been properly corrected on or before due date.

Manage the day-to-day operations of the Quality Control functions: inspection, testing, supplier management, incoming inspection of purchased parts, complete corrective/preventive actions (internal/external), MRB, and approve and review RMA's. In addition, ensure all monthly objectives are achieved per QMS and Corporate directives.

Report all quality issues and customer complaints to upper management during weekly quality meetings.

Review and approve quality plans submitted by contractors (government and aerospace).

Customer Service Supervisor Jan 2005－Jun 2008 Magnetic Metals, Western Division Anaheim, CA

Supervise day-to-day Customer Service activities such as the processing of incoming purchase orders and requests for quotes.
Resolve customer complaints promptly and accurately.
Hire and train employees, and evaluate their performance.
Prepare and submit detailed and summary reports of open/new orders to designated production supervisors.
Report awarded purchase orders and lost purchase orders using pricing and lead time issued on formal quotes.

Customer Service Supervisor Apr 1998－Jun 2002 Survivair, Inc Costa Mesa, CA

Oversee activities directly related to order entry, daily office duties, and customer satisfaction for products manufactured on-site.
Followed requirements of NFPA (National Fire Protection Agency) with regards to self-contained breathing apparatuses (SCBA)
Technical Air Protection support for incoming requests that provide outside chemical name and ppm.
Educated in all types of breathing protection which consists of: powered air, self-contained, air-line pressured, and ambient air type protection.

Education

Cypress Junior College Cypress, CA

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Manager Customer Service Supervisor