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Sundance Catalog - Quality Control Resume Example

Zoe Jenkins
Professional Summary
Handles tasks with accuracy and efficiency, reliable, friendly, combined experience of 17 years in working with retail, buyers, vendors and product.
Quality Control/Return to Vendor Specialist 10/2014 to Present
Sundance Catalog Salt Lake City, UT
Responsible for making sure all Home products are of the highest quality for our customers and represented correctly in the catalog.  Work in a timely manner with the buyer when there are discrepancies in product.  Return and contact vendors in a timely manner with defective merchandise.  Responsible for making sure Sundance is credited for the items or the items are replaced.
Senior Customer Service Agent/Internet Rep 10/2004 to 10/2014
Sundance Catalog Salt Lake City, UT
Responsible for professional and correct communication with customers. Inbound calls and occasional escalated calls.  Responsible for daily processing of Internet duties.  Correspond with customers using correct grammar and punctuation during live chat and through email.  Reviewed every website review submitted by customers. Forwarded all reviews to buyers and management that needed awareness or follow up.
Executive Secretary for Clothing Rep 08/1994 to 06/1997
Tiger Brand Knitting, Muskoka Lakes Salt Lake City, UT
Executive secretary for two apparel companies.  Corresponded with buyers from Nordstrom, Eddie Bauer, Cabela's, SDI, etc.  Tracked orders and ship dates from overseas manufacturers.  Customer service to hundreds of retail accounts, performed clerical assignments including data input, inventory, invoicing and filing.  Attended trade shows and helped buyers select merchandise. 
Assistant to Buyer 09/1991 to 08/1994
ZCMI Salt Lake City, UT
Provided clerical support to buyer.  Corresponded directly with store managers regarding product delivery, markdowns, advertisements, etc.  Input purchase orders and balanced invoices. 
Bachelor of Science: Communication Disorders Mar 1996 University of Utah - Salt Lake City, UT
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Resume Details

This is a real resume for a Quality Control in South Jordan, Utah with experience working for such companies as Sundance Catalog, Tiger Brand Knitting, Muskoka Lakes. This is one of the hundreds of Quality Control resumes available on our site for free. Use these resumes as templates to get help creating the best Quality Control resume.

Previous Companies:

  • Sundance Catalog
  • Tiger Brand Knitting
  • Muskoka Lakes

Previous Job Positions:

  • Quality Control
  • Return to Vendor Specialist
  • Senior Customer Service Agent
  • Internet Rep
  • Executive Secretary for Clothing Rep


  • University of Utah

Level of Education:

  • Bachelor of Science

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