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AST Fund Solutions - Quality Assurance Team Leader Resume Example

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Lucas Martin
XXX XXXXX XXXXXX XXX XX, Paterson, NJ 07524
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXX
Professional Summary:
Diligent, detail oriented Administrative Assistant knowledgeable of all office functions, with a solid background in customer service, telecommunications, quality assurance, managerial and fire protection field. Excels at multitasking in a fast paced environment, completing projects within time and efficiently. Superior telephone, customer service and computer skills with experience in MS Word, Outlook, Powerpoint and Excel. 
Skills:
  • Quality Control Analysis
  • Telecommunications
  • Sales and Marketing
  • Communications and Media
  • Administration and Management
  • Speaking
  • Active Listening
  • Customer and Personal Service 
Experience:
Quality Assurance Team Leader Dec 2011Present AST Fund Solutions Ridgefield Park , NJ
  • Assisted shareholders recording their voting instructions via telephone for upcoming meetings in a high volume call center.
  • Recorded voting instructions via proxy cards mailed/faxed in by shareholders.
  • Promoted to Quality Assurance - reviewed phone calls made by call center agents to ensure voting instructions were recorded correctly. 
  • Promoted to Quality Assurance Team Leader - Assist with supervisor overseeing team of 15 to 20 agents. 
  • In charge of ensuring call center agents receive their averages/summary on a weekly basis. 
  • In charge of supplying quality assurance team with up to date quality assurance policies and procedures to complete their daily tasks. 
  • Assist in interviews for quality assurance department. 
  • Train and assist new quality assurance agents.
  • Grade calls for call center agents.
  • Assist agents on call center floor that need help with shareholders on the phone. 
  • In charge of keeping track of quality assurance department attendance, assisting supervisor with weekly reports, filing and policy procedure updates. 
Administrative Assistant Nov 2008Jan 2010 Nelbud Services Egg Harbor, NJ
  • Reporting to Field Manager of Paterson WET Division and Director of operations, responsible for managing day to day operations of ISO 9001:2000 procedure in the kitchen exhaust cleaning industry. 
  • Interact with customers and outside contractors to schedule work as well as to understand and resolve problems, by working with call center.  
  • Assign work to field personnel, including field manager, leads, installers, salesmen and grease trap service technicians.
  • Track the progress, job costs, and profit of multiple jobs scheduled within Northern NJ/NY area. 
  • Write proposals and service agreements through ISO 9001:2000 procedures, for Kitchen Exhaust Cleaning, HVAC, Grease Trap Pumping, Filter Service and necessary repairs associated. 
  • Played a vital role with assisting Director of Operations to make a smooth transition of converting Fair Lawn Hood & Duct customers to Nelbud, after purchase of Fair Lawn Hood & Ducts Cleaners.  
  •  Provided administrative support to call center & corporate offices.
Office Assistant Jul 2002Nov 2008 Fair Lawn Hood And Duct Cleaners Paterson, NJ
  • Answering heavy volume of calls pertaining to field appointments and service contracts. Set up field appointments for service technicians. 
  • Daily set up of routes for service technicians. Entering data through “Service Manager “ program.  
  • Faxing documents, filing, invoicing, customer service, problem solving and accounts receivables, all basic office skills acquired. 
  • Explore the market for potential customers through phone solicitation.
  • Helped company transition from a Fire Equipment company to a Kitchen Exhaust Cleaning Company by doubling clients within first year of operation through mail advertising and soliciting clients by  telephone; after owner sold fire equipment company to start a new one altogether. 
  • Assisted company with merger, when owner sold assets to Nelbud Services in November 2008. 
Sales Associate Apr 2006Dec 2007 Old Navy Wayne, NJ
  • Assisting customers with locating items, returns, cashier at check out. 
  • Visual merchandising, logistics, weekly marking down of items and posting signs of new sales and changes in price throughout all departments in the store.
Sales Associate Oct 1998Dec 2002 Toys R Us Wayne, NJ
  • Customer service assisting customers with refunds, transactions and location of merchandise.   
  • Seasonal manager and acting manager in absence of manager.  
Education:
GED Jan 1997 New Jersey Youth Corp Paterson , NJ
Communications Passaic County Community College Paterson, NJ
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Resume Details

This is a real resume for a Quality Assurance Team Leader in Paterson, New Jersey with experience working for such companies as Ast Fund Solutions, Nelbud Services, Fair Lawn Hood And Duct Cleaners. This is one of the hundreds of Quality Assurance Team Leader resumes available on our site for free. Use these resumes as templates to get help creating the best Quality Assurance Team Leader resume.

Previous Companies:

  • AST Fund Solutions
  • Nelbud Services
  • Fair Lawn Hood And Duct Cleaners

Previous Job Positions:

  • Quality Assurance Team Leader
  • Administrative Assistant
  • Office Assistant
  • Sales Associate

Schools:

  • New Jersey Youth Corp
  • Passaic County Community College

Level of Education:

  • GED

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