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Car Research - Quality Assurance Supervisor Resume Example

Lucas Martin
XXXXX XX XXXXXXXX XXX XXXX , Stafford , TX 77477 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXX
Professional Summary
Highly motivated individual experienced working in fast-paced environments demanding hard work, flexibility, strong communication and organizational skills, and human interaction.  Dependable, intelligent, articulate; committed to continuous self improvement.  Confident and poised in interactions with individuals at all levels.  Detail oriented and resourceful in completing diverse assignments; able to mufti-task effectively.
Skills
  • Clerical
  • Customer Service & Relations
  • Accounts Payable/Receivable
  • Quality Control Analysis
  • Word Processing
  • Types 50 wpm
  • Filing and Data Archiving
Experience
Quality Assurance Supervisor 10/2006 to 05/2008
Car Research Houston, TX
  • Develop and maintain standard operating procedures or local working practices.
  • Train staff in regulatory policies or procedures.
  • Monitor and evaluate agent's calls
  • Tracked and reported performance trends at individual and team levels
  • Prepared monthly reports
Customer Service Representative for PC Banking 06/1995 to 02/1997
Bank of America Houston, TX
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Provide technical support for on-line and telephone banking
  • Maintained service records
  • Answer customers' questions, and explain available services
  • Compile information about new accounts, enter account information into computers, and file related forms or other documents.
  • Investigate and correct errors upon customers' request, according to customer and bank records.
Office Assistant-Registration Clerk 01/1991 to 06/1995
Houston Community College Houston , TX
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Create, maintain, and enter information into databases.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Administer aptitude testing
Education
Social Psychology University of Houston - Houston , TX Dean's List 1994-1997
Human Service Technology Houston Community College - Houston , TX GPA- 3.57
I am working towards becoming an LCDC. I have three practicums and Anatomy and Physiology left to complete.
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Resume Details

This is a real resume for a Quality Assurance Supervisor in Stafford, Texas with experience working for such companies as Car Research, Bank Of America, Houston Community College. This is one of the hundreds of Quality Assurance Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Quality Assurance Supervisor resume.

Previous Companies:

  • Car Research
  • Bank of America
  • Houston Community College

Previous Job Positions:

  • Quality Assurance Supervisor
  • Customer Service Representative for PC Banking
  • Office Assistant Registration Clerk

Schools:

  • University of Houston
  • Houston Community College

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