Quality Assurance Loan Processor II
Sep 2009
Wells Fargo Bank
Diamond Bar,
Ca
Ensure that business loans funded by Wells Fargo are in compliance with all mandated government regulations
Review business loan applications, Tax Returns, Articles of Incorporation, and references
Confirm personal/business information with the Secretary of State for business loans
Respond to various types of inquires from interal Wells Fargo Loan Officers while adhering to strict confidentiality guidelines
Train and Assist new employees
Managed special projects and Pilots to help implement more efficient procedures.
Phone Banker II
Jun 2004 -Sep 2009
Wells Fargo Bank
El Monte,
CA
Handle 100-120 customer calls per day
Maintain a high level of listening and communication skills, and always strived to solve all customer issues.
Meet or exceed aggressive sales goals to sell additional products or services that suit the customer's needs
Provide excellent customer service
Respond to various types of inquires while adhering to strict confidentiality guidelines
Recreation Leader
Mar 2001 -Jun 2004
City of Azusa
Azusa,
CA
Plan and coordinate activities and events for the city
Manage activites for the After-School Program
Responsible for supervising an assigned number of children during city-sponsored events.
Supervise and conduct all operational duties, including opening and closing City facilities and recreation areas