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Oeconnection - Quality Assurance Analyst Resume Example

Scarlett Watson
XXXX XXXXX XX, Wadsworth, OH 44281
Ph: XXXXX XXXXXXXX
XXXXXXXXXXXXXXXXXXX
Professional Summary
To obtain a leadership role in an organization where there is opportunity to improve process and quality using my technical skills and knowledge base within the Information Technology field.
Skills
  • Active Listening
  • Speaking
  • Customer and Personal Service
  • Coordination
  • Production and Processing
  • Troubleshooting
  • System Development Life Cycle
  • SharePoint
  • QA Experienced
  • Leadership
  • Accuracy
  • Adapt to growth in the workplace
  • Training
  • Critical Thinking
  • Monitoring
  • Complex Problem Solving
  • Judgment and Decision Making
  • Time Management
Experience
Quality Assurance Analyst Nov 2010Present OEConnection, LLC Richfield, OH
  • Capable of adapting to a rapidly evolving environment
  • Create and maintain team's SharePoint site
  • Work with the SCRUM philosophy
  • Experience testing in both aigile and waterfall environments
  • Creating SQL queries
  • Review functional and technical specifications to develop test plans
  • Provide accurate estimates on QA functionality for projects
  • Work closely with cross-functional project teams and product managers to develop project schedules, execute test plans and cases and deliver high quality products
  • Valuable resource to provide Quality Assurance expertise across the entire software development life cycle
  • Administrator for the QA team SharePoint site
  • Interact with internal and external customers on applications improvements
  • Report and process Production defect analysis on a weekly basis
  • Organize QA team coverage on deployments
  • Test planning for new feature development
  • Involved with interviewing and making decisions on potential new hirers
  • Create, maintain and execute VB scripts using Test Partner 6.3 for automation testing
  • Head up a team of interns to create and deliver a Capstone project
  • Train current and new employees on application functionality
  • Help organize company events
  • Represent the QA team in deployment meetings
  • Create and execute manual tests for both web base and desktop applications
  • Trouble shoot defects and assign them to the appropriate person for fixing
  • Test application fixes, enhancements and new functionality
  • Member of the Innovation team
  • Multiple Browser and Operating System testing
Contractor - OEConnection, LLC Jun 2010Nov 2010 TEK Systems Independence, OH
    • Create and fulfill initiatives, in order to streamline the quality assurance team
    • Run manual test scripts through QA Director for various applications
    • Update current test scripts
    • Work closely with Tech Leads, DBAs, Developers and Product Management
    • Attend daily meetings on current projects
    • Train new hirers for testing
    • Enter and close defects in a software called Axosoft
    • Perform Technical Lead duties
    • Report to project team daily status on project standings
    • Involved with production elevates
    • Verify data output
    • Test software enhancements, company updates, and product fixes in both QA and Production environments
    • Multiple Browser and Operating System testing
    • Update and improve quality performance procedures
Contractor - Cleveland Clinic Jun 2009Feb 2010 Torch Group Cleveland, OH
  • Run manual and automation test scripts through Visual Studio
  • Write and perform test scripts for A/B testing
  • Work closely with Developers and Designers
  • Attend weekly and daily meetings on current and upcoming projects
  • Train new hirers for testing
  • Enter and close defects in a software called FugBugz
  • Perform team lead duties
  • Test new websites for marketing and employee usage
  • Involved with production elevates
  • Verify data output
  • Test software enhancements, company updates, and product fixes in three different environments; Test Environment, QA Environment, Live Environment.
  • Assist in reviewing website layouts
  • Multiple Browser and Operating System testing
Quality Assurance Analyst II May 2005May 2009 Insurance.com, a ComparisionMarket Company Solon, OH
  • Test in an Agile work environment
  • Work with the SCRUM philosophy
  • Test automobile insurance software and data files for 48 states in the United States.
  • Test software enhancements, company updates, and product fixes in three different environments; Test Environment, QA Environment, Live Environment.
  • Defect Prioritization/Defect Management through two different types of software called SharePoint and TrackGear.
  • Work with programmers and database developers on a daily bases.
  • Develop training and procedure documentation for employees.
  • Attend meetings on weekly bases regarding upcoming and current projects.
  • Present exceptional quality.
  • Meet timelines.
  • Capability to make minor HTML and XML code changes.
  • Browser testing in all versions of Internet EXplorer, Opera, Safari, Chrome, FireFox
  • Create and run store procedures and queries using SQL
  • Verify new database tables
  • Commit code changes and deploy builds to my local drive using Subversion
  • Adjust and write automation scripts through QTP
  • Verify code and mapping changes
  • Verify Search Engine Optimization (SEO) changes to help increase our website Organic and Non-Organic rating
  • Assist in reviewing website layouts
  • Assist in improving our email communication to avoid spamming and black listing
  • Involve with testing the creation and enhancements of in-house web applications to improve department performance
  • Train new hirers
Quality Assurance Analyst Jan 2002May 2005 AMS-Rackley Beachwood, OH
  • Audit automobile and homeowner insurance software and data files for 24 states in the United States.
  • Test software enhancements, company updates, and product fixes for a customers base over 5,000 users.
  • Conduct Web Base Training on QuoteWorks Comparative Rater for customers.
  • Beta Tester for an Internet Base next generation product, which released October 2004.
  • Develop training and procedure documentation for employees.
  • Write unit test scripts, integration test scripts, and user acceptance test scripts.
  • Test the SetWrite Internet program on an Intel server running Windows.
  • System Administrator access to reset passwords.•Internal product installs for new employees.
  • Problem analysis/resolution resulting from technology failures during development and deployed product.
  • Create user documentation across all product lines.
  • Work with programmers on software enhancements.
  • Defect Prioritization/Defect Management using a Lotus Notes database.
  • Working with the Data Center on release coordination of corrections and updates to Windows servers.
Corporate Auditor Jan 1994Jan 2002 Progressive Insurance Mayfield Village, OH
  •  Work on Procedures and with Trainers to obtain highest quality service.
  •  Audit Customer Service Representatives and level one Auditors on their daily job performances.
  •  Create and present monthly and quarterly statistical reports.
  •  Conducted meetings with Management regarding employee's reviews.
  •  Kept the company in compliance with automobile insurance laws and regulations.
Education
Associate of Applied Science : Web Development May 2003 ITT Technical Institute Strongsville, OH
Community Service

Volunteer, Humane Society of Greater Akron, 2009

Volunteer, OEConnection Annual Comunity Day, 2010-Present

Volunteer, Goodyear Career Day, 2014

Affiliations

Fundraiser, American Heart Association, 2010-Present
Member, NOSQAA, 2013-Present
Member, Who's Who in America, 1990 & 2014

Guest Speaker, Baldwin Wallace University, 2014

Awards

Gold Star Award, 2012

MVP, First Quarter 2011

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Resume Details

This is a real resume for a Quality Assurance Analyst in Wadsworth, Ohio with experience working for such companies as Oeconnection, Llc, Tek Systems. This is one of the hundreds of Quality Assurance Analyst resumes available on our site for free. Use these resumes as templates to get help creating the best Quality Assurance Analyst resume.

Previous Companies:

  • OEConnection
  • LLC
  • TEK Systems

Previous Job Positions:

  • Quality Assurance Analyst
  • Contractor OEConnection
  • LLC
  • Contractor Cleveland Clinic
  • Quality Assurance Analyst II

Schools:

  • ITT Technical Institute

Level of Education:

  • Associate of Applied Science

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