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Dish Installation Inc - Quality Assurance Agent Resume Example

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Emma Stewart
XXX XXXX XXX XXXXXXX XXX XXX
Brandon, FL 33511
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXX
Summary

Goal-oriented individual with 12 years of experience combining management, customer service and sales expertise. Core competencies include strong leadership, organizational and prioritization abilities. Possession of strong clerical abilities and a friendly and enthusiastic attitude. Capable of representing your establishment with a professional demeanor at all times.
Skills


  • Complex Problem Solving
  • Judgment and Decision Making
  • Time Management
  • Critical Thinking
  • Administration and Management
  • Monitoring
  • Active Listening
  • Training of Personnel 
Experience
Quality Assurance Agent, Risk and Audit Specialist Apr 2011Present Dish Installation Inc Riverview, Fl
  • Monitor sales call to ensure that the customer is fully informed of products and services rendered.
  • Prepare and review performance reports and address under achieving sales representatives.
  • Set personalized goals and deadlines for increased sales performance.
  • Conduct classes to teach procedures and introduce operational changes to staff.
  • Use computers for various applications, such as Micro Soft Office  and company call recorder system.
  • Compose, type, and distribute notes and reports, such as policy changes and  hourly sales agent reports.
  • Analyze data and reports to identify and determine causes of low preforming sales representatives and develop recommendations for improvement.
  • Collect and analyze data to detect  fraud and non-compliance with management policies.
  • Administration of  disciplinary documents.
Assistant Manager Jan 2005Jan 2007 Sprint Kiosk Tallahassee, Fl
  • Direct and supervise employees engaged in sales, inventory-taking, and performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service.
  • Assist in hiring, training, and evaluating personnel in increased sales firing workers when appropriate
  • Approach prospective customers to solicit new business.
  • Met and exceed sales quota set by manager.
  • Responsible for the management of  legally binding contracts in accordance with company procedures.
  • Reinforce and monitor established goals and deadlines for employees.
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
Department Manager Jan 1999Aug 2006 Target Tallahassee, Fl
  • Direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Instruct staff on how to handle difficult and complicated sales.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise. 
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. 
  • Resolve customer complaints regarding sales and service. 
  • Organized merchandise in a visually advertising yet operation friendly manner.
  • Keep records of purchases, sales, and requisition.
Education
High School Diploma Tallahassee, Fl Amos P. Godby High School May 2000
Associate of Arts: Business Administration Brandon, Fl Hillsborough Community College 24 hour towards degree
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Resume Details

This is a real resume for a Quality Assurance Agent in Brandon, Florida with experience working for such companies as Dish Installation Inc, Sprint Kiosk, Target. This is one of the hundreds of Quality Assurance Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Quality Assurance Agent resume.

Previous Companies:

  • Dish Installation Inc
  • Sprint Kiosk
  • Target

Previous Job Positions:

  • Quality Assurance Agent
  • Risk and Audit Specialist
  • Assistant Manager
  • Department Manager

Schools:

  • Amos P. Godby High School
  • Hillsborough Community College

Level of Education:

  • High School Diploma
  • Associate of Arts

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