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Wyndham Vacation Ownership - Quality Assurance Resume Example

Henry Hernandez
XXXX XXXXXX XX XXXX, San Diego, CA 92120
Professional Summary
Seasoned Sales professional with over 20 years experience with a solid history of meeting company and personal goals. Goal oriented professional dedicated to high levels of customer satisfaction.
Excellent communication and time management skills. Handles tasks with accuracy and efficiency. Represent company with friendly, professional demeanor at all times. Hard working and is driven to succeed in both busy and slow times.Excellent customer service skills and prepared to deliver.
  • Sales and Marketing
  • Customer and Personal Service
  • Active Listening
  • Negotiation
  • Persuasion
  • Judgment and Decision Making
  • Time Management
  • Active Learning
  • Building and Construction
Quality Assurance/Guest Guide Jul 2006Oct 2014 Wyndham Vacation Ownership San Diego, CA Partnered with the site departments to support sales. Assisted sales in accomplishing compliance and retention goals. Complete Owner follow up during and after the rescission period, involving sales if necessary. While in this role my site held the highest retention rate in the region.
Guest Guide: Responsibilities were booking owners and guests staying on property for an presentation of new enhancements and unique changes in the program. Maintain above budget penetration rate and ensure that overall penetration of the site was above budgeted penetration rate. Promoted to Supervisor and was supportive of a team of Guest Guides so that they had the tools, training and support in order to meet their company goals.
Residential Property Manager ResortQuest International Palm Desert , CA
  • Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
  • Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
  • Act as liaisons between on-site managers or tenants and owners.
  • Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
  • Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.
  • Meet with boards of directors and committees to discuss and resolve legal and environmental issues or disputes between neighbors.
  • Prepare and administer contracts for provision of property services such as cleaning, maintenance, and security services.
New Home Sales Agent Richmond American Homes Tucson , AZ
  • Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
  • Interview clients to determine what kinds of properties they are seeking.
  • Answer clients' questions regarding construction work, financing, maintenance, repairs, and appraisals.
  • Review plans for new construction with clients, enumerating and recommending available options and features.
Meet and great the customer in a friendly and professional manner. Give overview of the community while building rapport and trust immediately. Do a discovery to determine the customer needs. 
Take them on a tour of the model homes pointing out the different elevations and upgrades. Sell my community to them as well as a floor plan.
Licensed Realtor Mar 2001 California Real Estate School San Diego, CA
Liberal Arts Pima Community College Tucson , AZ
Community Service

Collection Volunteer, Toys for Tots, March 2007

Outstanding Contribution Award in 2006 2007 and 2008.
Awarded Top Sales Achievement Award from the Southern Az. Home Builders.
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Resume Details

This is a real resume for a Quality Assurance in San Diego, California with experience working for such companies as Wyndham Vacation Ownership, Resortquest International, Richmond American Homes. This is one of the hundreds of Quality Assurance resumes available on our site for free. Use these resumes as templates to get help creating the best Quality Assurance resume.

Previous Companies:

  • Wyndham Vacation Ownership
  • ResortQuest International
  • Richmond American Homes

Previous Job Positions:

  • Quality Assurance
  • Guest Guide
  • Residential Property Manager
  • New Home Sales Agent


  • California Real Estate School
  • Pima Community College

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