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Sports Endeavors - Quality and Training Specialist Resume Example

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Levi Perez
XXXX X XXXX XX, Burlington, NC 27217
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Friendly and enthusiastic with years of customer service experience. Able to learn new tasks and adapt to changes in a quickly and proficient manner. Excellent problem solving and leadership skills. 

Skills
  • Active Listening Skills
  • Dependable 
  • Bilingual-Fluent in both Spanish and English
  • 7 years of Customer Service Experience. 
  • Approachable
  • Proficient in Microsoft Office (Word, Excel, and PowerPoint) 
  • Easy to adapt 
Experience
Quality and Training Specialist Jul 2013Present Sports Endeavors Hillsborough, NC
  • Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.
  • Responsible for training new hires during a two week period. 
  • Monitor representatives to ensure they are providing legendary service on each phone call/email. 
  • Assist with Astros and Helpline when needed. 
  • Place replacement orders/refunds for customers. 
  • Train representatives on email, super agent, and any other special task. 
Advanced Customer Service Representative (JR Lead) Feb 2010May 2013 Sports Endeavors Hillsborough, NC
  • Handled escalated phone calls. 
  • Processed refunds and placed replacement orders for customers when needed. 
  • Helped representatives come up with solutions to meet the customers needs. 
  • Was responsible for contacting the customer back whenever an issue was presented on an order. 
Bilingual Customer Service Representative Jul 2008Feb 2010 Sports Endeavors Hillsborough, NC Answered telephones, placed orders and provided customers with information regarding their recent orders or account information. 
Education
High School Diploma May 2008 Graham High School Graham, NC
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Resume Details

This is a real resume for a Quality and Training Specialist in Burlington, North Carolina with experience working for such companies as Sports Endeavors. This is one of the hundreds of Quality and Training Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Quality and Training Specialist resume.

Previous Companies:

  • Sports Endeavors

Previous Job Positions:

  • Quality and Training Specialist
  • Advanced Customer Service Representative
  • Bilingual Customer Service Representative

Schools:

  • Graham High School

Level of Education:

  • High School Diploma

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Quality and Training...

Burlington, North Carolina

Companies Worked For:

Sports Endeavors

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