Search Resume Examples

Transamerica - Quality Analyst Resume Example

Customize this Resume
Ava Rogers
XXXX XXXXXXX XX XX, Cedar Rapids, IA 52404
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXX
Summary:
Quality Analyst with 7 years experience at Transamerica Life and Protection.  I have worked directly with customers answering inbound phone calls for 5 years and I have learned to deal with customers needs and wants as well as handling complaints and complex issues.  The remaining 2 years I have been in charge of making sure the information and the service provided to clients is of the highest caliber. 
Being in customer service is my passion.  I would love the opportunity to work and be a part of your company.
Skills:
  • Quality Control Analysis-   As a quality control analyst I am very detail oriented person.  I like things to be done well from my perspective to make sure the customers are satisfied with our service.
  • Active Learning- I like listening more than I like talking because I believe that is how your learn best and address customer's concerns.
  • Judgment and Decision Making- My decision making process is based on what is best for the company as well as for the customer.  I strongly believe the customers and specially good customer service is what makes a company and a business thrive.
  • Speaking- I speak, read and write both English and Spanish.  I believe being bilingual is a great asset for any environment and promotes good communication between parties.
Experience:
Quality Analyst Mar 2007Present Transamerica Cedar Rapids, IA
  • Answer with rapor incoming calls from agents with questions about policies on status, procedures on changes and plan provisions · Research complex issues and complains for prompt resolution · Help with customer service calls when required due to call overflow · Mentor new hires as needed · Focus on one call resolution for agents as well as clients.
Jan 2005 J&P Cycles
Phone Sales Representative Nov 2006 Anamosa, IA
  • In charge of creating customer accounts.
  • Process sales orders for parts and accessories · Process catalog requests · Determine and communicate prices for parts requested · Answer question regarding basic order status · Used bilingual skills to help Spanish Speaking clients from overseas · Processing both Domestic and International customer orders via phone and e- mail.
Education:
Jan 1994 Columbus Community High School Columbus Junction, IA, USA
Kirkwood Community College Cedar Rapids, IA, USA
Language:
Bilingual in English and Spanish: Excellent communication skills write, speak
Love this resume? Customize this Resume

Resume Details

This is a real resume for a Quality Analyst in Cedar Rapids, Iowa with experience working for such companies as Transamerica, J&p Cycles. This is one of the hundreds of Quality Analyst resumes available on our site for free. Use these resumes as templates to get help creating the best Quality Analyst resume.

Previous Companies:

  • Transamerica
  • J&P Cycles

Previous Job Positions:

  • Quality Analyst
  • Phone Sales Representative

Schools:

  • Columbus Community High School
  • Kirkwood Community College

The Easiest Way to Create a Professional Resume.

Create a job-winning resume in minutes.

create your resume

Similar Resumes

View More

Quality Analyst

Underwood, Minnesota

Companies Worked For:

Zero Variance, Dave Peters Jewelers, A & W Restaur...

Quality Analyst

Flower Mound, Texas

Companies Worked For:

Cardinal Health, Essensuals London, Paula Shelly

Quality Analyst

Bonnieville, Kentucky

Companies Worked For:

T Marzetti Co 1000 Top Quality Drive, The Reserves...

Quality Analyst

Kansas City, Missouri

Companies Worked For:

Citigroup

Telephone Sales Repr...

Ewa Beach, Hawaii

Companies Worked For:

Watanabe Floral Inc, CVS Photo, iTrampoline Hawaii...

Server

Littlestown, Pennsylvania

Companies Worked For:

Maryland Mallet Restaurant Smokehouse Pub, Famous...

General and Operatio...

Toronto, ON

Companies Worked For:

Emming Vision International, Media Express Protoco...

Co-Owner

Prairieville, Louisiana

Companies Worked For:

The Animal Aunts LLC, STATE FARM, CALANDROS SUPERM...

Get Started on Your Job-winning Resume Today!

Get all the help you need to create a professional resume in minutes. Includes thousands of pre-written examples for hundreds of jobs.

create your resume
Get Started on Your Job-winning Resume Today!