Transamerica - Quality Analyst Resume Example

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Ava Rogers
XXXX XXXXXXX XX XX, Cedar Rapids, IA 52404
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXX
Summary:
Quality Analyst with 7 years experience at Transamerica Life and Protection.  I have worked directly with customers answering inbound phone calls for 5 years and I have learned to deal with customers needs and wants as well as handling complaints and complex issues.  The remaining 2 years I have been in charge of making sure the information and the service provided to clients is of the highest caliber. 
Being in customer service is my passion.  I would love the opportunity to work and be a part of your company.
Skills:
  • Quality Control Analysis-   As a quality control analyst I am very detail oriented person.  I like things to be done well from my perspective to make sure the customers are satisfied with our service.
  • Active Learning- I like listening more than I like talking because I believe that is how your learn best and address customer's concerns.
  • Judgment and Decision Making- My decision making process is based on what is best for the company as well as for the customer.  I strongly believe the customers and specially good customer service is what makes a company and a business thrive.
  • Speaking- I speak, read and write both English and Spanish.  I believe being bilingual is a great asset for any environment and promotes good communication between parties.
Experience:
Quality Analyst Mar 2007Present Transamerica Cedar Rapids, IA
  • Answer with rapor incoming calls from agents with questions about policies on status, procedures on changes and plan provisions · Research complex issues and complains for prompt resolution · Help with customer service calls when required due to call overflow · Mentor new hires as needed · Focus on one call resolution for agents as well as clients.
Jan 2005 J&P Cycles
Phone Sales Representative Nov 2006 Anamosa, IA
  • In charge of creating customer accounts.
  • Process sales orders for parts and accessories · Process catalog requests · Determine and communicate prices for parts requested · Answer question regarding basic order status · Used bilingual skills to help Spanish Speaking clients from overseas · Processing both Domestic and International customer orders via phone and e- mail.
Education:
Jan 1994 Columbus Community High School Columbus Junction, IA, USA
Kirkwood Community College Cedar Rapids, IA, USA
Language:
Bilingual in English and Spanish: Excellent communication skills write, speak

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About this resume

Quality Analyst FROM Cedar Rapids , Iowa RESUME

This is a resume for a Quality Analyst in Cedar Rapids, Iowa with experience working for such companies as Transamerica and J&P Cycles. The grade for this resume is 0 and is one of hundreds of Quality Analyst resumes available on our site for free. Use these resumes as templates to get help creating the best Quality Analyst resume.

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School Attended
Columbus Community High School