Transamerica - Quality Analyst Resume Example

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Ava Rogers
XXXX XXXXXXX XX XX, Cedar Rapids, IA 52404
Quality Analyst with 7 years experience at Transamerica Life and Protection.  I have worked directly with customers answering inbound phone calls for 5 years and I have learned to deal with customers needs and wants as well as handling complaints and complex issues.  The remaining 2 years I have been in charge of making sure the information and the service provided to clients is of the highest caliber. 
Being in customer service is my passion.  I would love the opportunity to work and be a part of your company.
  • Quality Control Analysis-   As a quality control analyst I am very detail oriented person.  I like things to be done well from my perspective to make sure the customers are satisfied with our service.
  • Active Learning- I like listening more than I like talking because I believe that is how your learn best and address customer's concerns.
  • Judgment and Decision Making- My decision making process is based on what is best for the company as well as for the customer.  I strongly believe the customers and specially good customer service is what makes a company and a business thrive.
  • Speaking- I speak, read and write both English and Spanish.  I believe being bilingual is a great asset for any environment and promotes good communication between parties.
Quality Analyst Mar 2007Present Transamerica Cedar Rapids, IA
  • Answer with rapor incoming calls from agents with questions about policies on status, procedures on changes and plan provisions · Research complex issues and complains for prompt resolution · Help with customer service calls when required due to call overflow · Mentor new hires as needed · Focus on one call resolution for agents as well as clients.
Jan 2005 J&P Cycles
Phone Sales Representative Nov 2006 Anamosa, IA
  • In charge of creating customer accounts.
  • Process sales orders for parts and accessories · Process catalog requests · Determine and communicate prices for parts requested · Answer question regarding basic order status · Used bilingual skills to help Spanish Speaking clients from overseas · Processing both Domestic and International customer orders via phone and e- mail.
Jan 1994 Columbus Community High School Columbus Junction, IA, USA
Kirkwood Community College Cedar Rapids, IA, USA
Bilingual in English and Spanish: Excellent communication skills write, speak

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About this resume

Quality Analyst FROM Cedar Rapids , Iowa RESUME

This is a resume for a Quality Analyst in Cedar Rapids, Iowa with experience working for such companies as Transamerica and J&P Cycles. The grade for this resume is 0 and is one of hundreds of Quality Analyst resumes available on our site for free. Use these resumes as templates to get help creating the best Quality Analyst resume.

School Attended
Columbus Community High School