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All Medical Personel - QTC Management Resume Example

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Brooklyn Henderson
  • XXXX XX XXXXXXX XXXXXX, Philadelphia, PA 19140
Certified Community Health Worker with over 5 years combined customer service and health information services. Pursuing the opportunity to enhance my career and use my skills to the fullest by securing a Community Health Care Worker position with a reputable company.
  • Customer Service
  • Active Listening
  • Critical Thinking
  • Service Orientation
  • Complex Problem Solving
  • Computer Literate in Word, Excel and Powerpoint
QTC Management, Case Specialist, 11/2013 to 04/2014
All Medical Personel Philadelphia, Pa
  • Maintain timely response to U.S Veterans and their families regarding scheduled appointments.
  • Generated documents and request for medical records to be sent to veterans or doctors office.
  • Responsible for front office duties such as: answering phones, greeting visiting clients, data entry and mailing documents.
Customer Service Representative, 09/2012 to 11/2013
Catalyst 360 Horsham, PA
  • Managed inbound call Queue assisting 80 to 100 calls per day with medical info regarding Medicare coverage.
  • Researched and execute timely response to customer complaints for quick resolution.
  • Assisted potential clients with health insurance quotes.


Medical Claims Specialist/ Customer Service, 11/2005 to 03/2011
AIG Marketing/ Farmers Insurance Phoenix, AZ
  • Ensured timely processing of medical claims by company and state guidelines.
  • Identified validity of claims for fraud awareness.
  • Initiated timely response to client and medical providers regarding rehabilitation process and financial responsibility.
Retail Manager, 08/2003 to 10/2005
Circle K Corporation Phoenix, AZ
  • Oversaw daily operations of store working closely with trained staff of 10- 12 employees.
  • Secured daily deposits for financial institution.
  • Maintained daily inventory logs to minimized store thief with lost prevention team..
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
Certified Community Health Worker 2014: Oct 2014 Temple University - Philadelphia, PA
Diploma, Commonwealth of PA: Jan 1998 Community College of PA - Philadelphia, PA
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Resume Details

This is a real resume for a QTC Management in Philadelphia, Pennsylvania with experience working for such companies as All Medical Personel, Catalyst 360, Aig Marketing. This is one of the hundreds of QTC Management resumes available on our site for free. Use these resumes as templates to get help creating the best QTC Management resume.

Previous Companies:

  • All Medical Personel
  • Catalyst 360
  • AIG Marketing

Previous Job Positions:

  • QTC Management
  • Case Specialist
  • Customer Service Representative
  • Medical Claims Specialist
  • Customer Service


  • Temple University
  • Community College of PA

Level of Education:

  • Certified Community Health Worker 2014
  • Diploma, Commonwealth of PA

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