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Primelending Mortgage - QA Auditor Resume Example

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Addison Kelly
XXX XX XXXXX XXXX, Dallas, TX 75201
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic Professional with a solid history of achievement in Sales Marketing/ Mortgage/ Techincal. Motivated leader with strong organizational and prioritization abilities.

Skills
  • Time Management
  • Negotiation
  • Computers and Electronics
  • Sales and Marketing
  • Systems Analysis
  • Systems Evaluation
  • Quality Control Analysis
  • Communications and Media
  • Telecommunications
  • Active Listening
  • Critical Thinking
Experience
QA Auditor Jun 2012Sep 2013 Primelending Mortgage Dallas, TX
  • Review financial statements, closed mortgage sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing company and government program improvement.
  • Establish and implement mortgage policies, objectives, and procedures, conferring with Branch Mgrs on audits performed within 30 days.
  • Audit approved mortgage loans and create reports for Branch Mgrs for their Underwriters, Closing, Processor 30 day loan performance.
  • Audit loan application to determine loan acceptance according to FHA, Fannie/Freddic Mac, and VA guidelines.
  • Review customer credit reports, bank statements, checkstubs and liabilities in order to determine whether payments can be made on time and that other loan terms are being followed according to Primelending guidelines.
  • Identify recurring deficiencies, analyzes patterns and trends to identify the cause of repeated complaince issues.
Claims Processor Mar 2011Jun 2012 MSI Online Grapevine, TX
  • Organize or work with insurance companies or mortgage company records, using computers to enter, access, search or retrieve data.
  • Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
  • Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments.
  • Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
  • Prepare reports to be submitted to company's data processing department.
  • Examine claims forms and other records to determine insurance coverage.
  • Investigate and assess damage to property and create or review property damage estimates.
Technical Support III Nov 2010Feb 2011 T-Mobile Frisco, TX
  • Use resource documentation for reference and troubleshooting device and network problems.
  • Receive 70-80 inbound calls daily to correct any network and device issues the customer may be experiencing.
  • Meet department productivity and quality standards.
  • Assist with escalation of team calls.
  • Expert on all T-Mobile devices, network, features, service system and tools.
  • Builds customer loyalty through timely and effective one call resolution.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
QA Auditor/Loan Officer/Processor Mar 2008Jun 2010 CitiMortgage Irving, TX
  • Analyze credit data and financial statements to determine the degree of risk involved in extending credit or lending money.
  • Generate financial ratios, using computer programs, to evaluate customers' financial status.
  • Complete loan applications, including credit analyses and summaries of loan requests, and submit to loan committees for approval.
  • Consult with customers to resolve complaints and verify financial and credit transactions.
  • Prepare reports that include the degree of risk involved in extending credit or lending money.
  • Evaluate customer records and recommend payment plans based on earnings, savings data, payment history, and purchase activity.
Sales Jul 2004Mar 2008 Verizon Irving, TX
  • Explain to customers how specific types of advertising will help promote their products or services in the most effective way possible.
  • Maintain assigned account bases while developing new accounts.
  • Describe DSL/T-1 internet service and explain use, operation, and procedures for set-up.
  • Participate in training or continuing education activities to stay abreast of Verizon policy and products.
  • Consistent high volume calls and maintain above average quailty assurance.
  • Extensive knowledge on any and all internet products.
  • Maintain a consistent record of over achieving my goals each month.
Education
Associate of Science Dallas Community College Dallas, TX
All-Lines Adjuster May 2013 AdjusterPro Irving, TX
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Resume Details

This is a real resume for a QA Auditor in Dallas, Texas with experience working for such companies as Primelending Mortgage, Msi Online, T Mobile. This is one of the hundreds of QA Auditor resumes available on our site for free. Use these resumes as templates to get help creating the best QA Auditor resume.

Previous Companies:

  • Primelending Mortgage
  • MSI Online
  • T Mobile

Previous Job Positions:

  • QA Auditor
  • Claims Processor
  • Technical Support III
  • Loan Officer
  • Processor

Schools:

  • Dallas Community College
  • AdjusterPro

Level of Education:

  • Associate of Science

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