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ONONDAGA COUNTY 911 - PUBLIC SAFETY DISPATCHER Resume Example

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Ellie Russell
XX X XXXX XXXXXX, Skaneateles, NY 13152
XXXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXX
Professional Summary

Service-oriented Police Dispatcher with 33year background in Emergency Services. Core competencies include computer and radio skills, organization and attention to detail as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Customer and Personal Service
  • Telecommunications
  • Public Safety and Security
  • NYSPIN Trained and certified
  • EJustice Trained and certified
  • English Language
  • Clerical
  • Law and Government
  • Computers and Electronics
  • Critical Thinking
  • Service Orientation
  • Communications and Media
  • Complex Problem Solving
  • Judgment and Decision Making
  • Time Management
  • Writing

Experience
PUBLIC SAFETY DISPATCHER Mar 2008May 2015 ONONDAGA COUNTY 911 SYRACUSE, NY
  • Question callers to determine their locations, and the nature of their problems to determine type of response needed.
  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
  • Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
  • Record details of calls, dispatches, and messages.
  • Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
  • Maintain access to, and security of, highly sensitive materials.
  • Provide emergency medical instructions to callers.
  • Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
  • Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
  • Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.
  • Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.
  • Learn material and pass required tests for certification.
  • Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
  • Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.

DATA ENTRY EQUIPMENT OPERATOR Mar 2007Mar 2008 ONONDAGA COUNTY SHERIFF'S OFFICE SYRACUSE, NY
  • Compile, sort and verify the accuracy of data before it is entered.
  • Compare data with source documents, or re-enter data in verification format to detect errors.
  • Store completed documents in appropriate locations.
  • Locate and correct data entry errors, or report them to supervisors.
  • Review records for completeness, accuracy, and compliance with regulations.
  • Process and prepare business or government forms.
PUBLIC SERVICE DISPATCHER AIDE Jan 1992Mar 2008 VILLAGE OF SKANEATELES POLICE DEPARTMENT SKANEATELES, NY
  • Question callers to determine their locations, and the nature of their problems to determine type of response needed.
  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
  • Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
  • Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
  • Maintain access to, and security of, highly sensitive materials.

  • Monitor alarm systems to detect emergencies such as fires and illegal entry into establishments.
  • Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
  • Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
  • Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
  • Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.
  • Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
  • Learn material and pass required tests for certification.
  • Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
  • Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
  • Test and adjust communication and alarm systems, and report malfunctions to maintenance units.
PUBLIC SAFETY DISPATCHER Oct 1979Dec 1988 ONONDAGA COUNTY OLEMRD SYRACUSE, NY Same duties as listed under Onondaga County 911. 
PUBLIC SAFETY DISPATCHER Jul 1976Aug 1977 TOWN OF CAMILLUS POLICE DEPARTMENT CAMILLUS , NY Same duties as listed under Onondaga County 911
Education
Associate of Applied Science: ADMINISTRATION OF JUSTICE May 1981 ONONDAGA COMMUNITY COLLEGE SYRACUSE, NY COURSE OF STUDY RELATED TO THE FIELD OF LAW ENFORCEMENT INCLUDING RECORD KEEPING,CASE LAW,PENAL LAW,VEHICLE AND TRAFFIC LAW,CIVIL LAW, EVIDENCE COLLECTION,INVESTIGATIVE SKILLS.
Community Service
Member of the Safe Kids Coalition of CNY - representing Onondaga County 911
Awards
Several letters of appreciation for job  performance at Onondaga County 911.
Employee of the month - December 2009  - for life saving CPR instructions given to a woman who found her mother unconscious and not breathing.     
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Resume Details

This is a real resume for a PUBLIC SAFETY DISPATCHER in Skaneateles, New York with experience working for such companies as Onondaga County 911, Onondaga County Sheriffs Office, Village Of Skaneateles Police Department. This is one of the hundreds of PUBLIC SAFETY DISPATCHER resumes available on our site for free. Use these resumes as templates to get help creating the best PUBLIC SAFETY DISPATCHER resume.

Previous Companies:

  • ONONDAGA COUNTY 911
  • ONONDAGA COUNTY SHERIFFS OFFICE
  • VILLAGE OF SKANEATELES POLICE DEPARTMENT

Previous Job Positions:

  • PUBLIC SAFETY DISPATCHER
  • DATA ENTRY EQUIPMENT OPERATOR
  • PUBLIC SERVICE DISPATCHER AIDE

Schools:

  • ONONDAGA COMMUNITY COLLEGE

Level of Education:

  • Associate of Applied Science

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