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Chubb Insurance Co - Promoted To Claim Operations Monitor Specialist Resume Example

Charles Collins
Professional Summary

Accomplished and energetic Claim Operations Monitor Specialist with a solid history of achievement in Claims. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include customer service skills, analytical skills and effective time management skills.

  • Customer Service
  • Time Management
  • Critical Thinking
  • Progressive Learner
  • Self-Motivated
  • Dedicated
  • Responsible
  • Highly Motivated
Promoted to Claim Operations Monitor Specialist Jun 2009Present Chubb Insurance Co Simsbury, CT
  • Provide administrative and technical support to claim counsel and examiners.  
  • Complete initial assignment process to assign claims to examiners utilizing standard guidelines.     
  • Obtain signed releases, order of dismissal from court or defense counsel.      
  • Obtain final billing from defense counsel.     
  • Complete file close and monitor process.     
  • Update claims data as needed in ER/CIS and Claim Vision.  
  • Track and maintain diary to monitor activity on files.
  • Utilize strong word processing skills. (MS Word, Excel and Power Point)
  • Adhere to Best Practices Guidelines.
  • Adhere to all file documentation processes and procedures.
  • Make copies of correspondence or other printed material.
Claim Assistant Jul 2008Jun 2009 Chubb Insurance Co Simsbury, CT
  • Provided administrative and technical support to claim counsel and examiners.    
  • Mail scanning and indexing, faxing, filing, photo copying and creating claim folders.     
  • Attendance tracking and travel and expense reports.     
  • Bill indexing and paying. (LCMG Pilot)     
  • Utilized strong word processing skills. (MS Word, Excel and Power Point)     
  • Proficient in Lotus Notes.     
  • Provided exceptional customer service skills.
  • Notarized legal documents.
Document Support Operator Apr 2007Jun 2008 Robinson & Cole, LLP Hartford, CT
  • Utilized strong transcription skills.
  • Utilized strong word processing skills. (MS Word, Excel and Power Point)
  • Provided production and editing to all lengthy legal documents.    
  • Proficient in multiple softwares. (Full Authority, CD Burners, Label Maker) 
  • Performed various clerical duties. (print jobs, photo copying, filing and faxing)   
  • Provided exceptional customer service skills. (internal and external)    
  • Notarized legal documents.
Legal Secretary Mar 2005Feb 2007 Gasser & Huget, LLC Avon, CT
  • Drafted numerous pleadings. (Motions, Interrogatories and Objections)     
  • Drafted numerous letters. (Demands, Settlements and Medical Requests)     
  • Entered Attorney's minutes using Timeslips by Sage.     
  • Utilized strong transcription skills.     
  • Utilized strong word processing skills. (MS Word and Excel)   
  • Utilized strong Outlook Express/Calendar skills.    
  • Performed various clerical duties. (photo copying, filing, faxing and e-filing)  
  • Provided exceptional customer service skills. (internal and external)     
  • Notarized legal documents.
  • Scheduled and make appointments.
  • Assisted attorneys in collecting information such as employment, medical, and other records.
Promoted to Customer Service Representative Jul 2002Jan 2004 Northwest Community Bank Winsted, CT
  • Assisted branch manager in loan processing.
  • ATM and cash vault balancing.
  • Shipping and receiving cash orders from Dunbar. 
  • Responsible for opening and closing bank.
  • Maintained and distributed minutes for weekly branch manager meetings.
  • Organized and filed all daily reports.
  • Administered all general office duties.
  • Notarized financial & legal documents.
Bank Teller Sep 2000Jul 2002 Northwest Community Bank Winsted, CT
  • Received checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  • Entered customers' transactions into computers to record transactions and issue computer-generated receipts.
  • Cashed checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  • Examined checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
  • Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
  • Prepared and verify cashier's checks.
  • Monitored bank vaults to ensure cash balances are correct.
  • Processed transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
Paralegal Certificate : Legal Jan 2004 Branford Hall Career Institute Windsor, CT Legal Eagle Award
Honor Roll
Customer Service Certificate : Banking Jun 2003 Center for Financial Training Norwich, CT Certified Notary Public
High School Diploma : Business Jun 1991 The Gilbert High School Winsted, CT Briarwood Business Award
Two (2) Typing Certificates
Honor Roll
CT WC Adjusters License : Workers Compensation Insurance Schools, Inc. Simsbury, CT
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Resume Details

This is a real resume for a Promoted to Claim Operations Monitor Specialist in Winsted, Connecticut with experience working for such companies as Chubb Insurance Co, Robinson & Cole, Llp. This is one of the hundreds of Promoted to Claim Operations Monitor Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Promoted to Claim Operations Monitor Specialist resume.

Previous Companies:

  • Chubb Insurance Co
  • Robinson & Cole
  • LLP

Previous Job Positions:

  • Promoted to Claim Operations Monitor Specialist
  • Claim Assistant
  • Document Support Operator
  • Legal Secretary
  • Promoted to Customer Service Representative


  • Branford Hall Career Institute
  • Center for Financial Training
  • The Gilbert High School
  • Insurance Schools, Inc.

Level of Education:

  • Paralegal Certificate
  • Customer Service Certificate
  • High School Diploma
  • CT WC Adjusters License

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