Allstate Business Insurance - Project Manager Lead Consultant Resume Example

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Sophia Morris
Seek a demanding Project Manager opportunity to utilize my project management skills that contribute to the company's success and longevity. SUMMARY Highly motivated, disciplined, results-driven Project Manager offering fourteen years of diverse and challenging experience in business project management positions. Able to manage cross-functional project teams and known for high-quality deliverables that meet or exceed timelines and budgetary targets. Experienced in managing cross-functional teams including on-shore/off-shore resources including vendors. Experienced in formal project management methodologies (agile, waterfall, SDLC, phase-gate process) Experienced in a wide range of Product projects including but not limited to: new product rollout, new platform rollout, New Law/New Regulation, non-compliance, Refunds Excellent oral and written communications skills, analytical abilities, process improvement Strong time, project management, budgeting, and organizational skills A team leader, team player, consensus builder and communicator.

Goal-oriented project manager dedicated to high levels of customer satisfaction and meeting aggressive business goals. [Personal Trait 1] and [Personal Trait 2] with specialized knowledge in discretionary and compliance projects.

  • Project Management Tools: MS Project, PMT
  • Critical Thinking
  • Time Management
  • Coordination
  • Monitoring
  • Negotiation
Project Manager - Lead Consultant Jan 2009Present Allstate Business Insurance Northbrook, IL
  • Business PM for Commercial Insurance projects
  • Manage assigned projects from end-to-end
  • Coordinate project activities to satisfy both Allstate and Vendor needs
  • Adhere to Project Management best practices
  • Flexible, creative at times that call for a unique or different approach
  • Act as an advocate, teacher, mentor for Project Management process, technique and workflows
  • Proactively pursue preventive actions to reduce the total number of compliance issues
  • Identify and analyze risks and develop preemptive solutions. 
  • Facilitate weekly status meetings
  • Mentor new employees
Project Manager Oct 2006Jan 2009 Allstate Insurance Co Northbrook, IL
  • Responsible for project scope, budget, resource allocation, client expectations, communications, change management, risk management and on-time implementation of projects.
  • Developed/managed project plan and coordinated activities of all impacted areas and reported progress to the sponsor and stakeholders.
  • Managed, planned and scheduled all activities related to the successful implementation of the projects in relation to all phases of the project life-cycle utilizing Waterfall methodology 
  • Created/analyzed financial results for distribution to the major stakeholders/senior leadership
  • Identified and analyzed projects' risks and developed/managed preemptive solutions 
Sr. Project Analyst Jun 2002Nov 2006 Allstate Insurance Co Northbrook, IL
  • Managed projects and ensured completion within assigned timeframe and budget.
  • Lead the design, development, and execution of policy and forms projects 
  • Worked with legal, state filings and state Departments of Insurance for the policy language drafting and approvals
  • Managed and revised policy-related forms and documentation while ensuring contracts' compliance with the law
  • Coordinated discretionary /compliance state and countrywide projects as well as coordinated activities between multiple functions within the company
  • Supported corporate strategies by developing products that meet customer needs
  • Analyzed business documents and requirements in order to enable on-time, on-budget completion of projects
  • Participated in the project initiation process by assembling estimates in response to a client request for proposal 
Supervisor May 2000May 2002 Allstate Insurance Co CIC Vernon Hills, IL
  • Was part of the team that opened the pilot call center for 1-800-ALLSTATE.
  • We helped design/ establish protocol for: call center sales, service, training, tools, techniques and process for future 1-800 calls and site rollouts.
  • Managed a sales team of 25, responsible for call feedback, call metrics and performance management.
  • Handled, resolved escalated customer calls.
Supervisor May 1998May 2002 Allstate Insurance Co Allstate Motor Club Arlington Heights, IL
  • Managed a team of 20-25 call center representatives.
  • Managed timekeeping, metrics and performance.
  • Responsible for call handling and customer service metrics.
  • Handled and resolved escalated customer calls.
Commercial Underwriter May 1994May 1996 First NonProfit Chicago, IL Multi-line underwriter for 501(c)3 risks.
Commercial Underwriter May 1989May 1992 Hanover Insurance Chicago, IL Multi-line underwriter for main street and light manufacturing risks.
POPIP - "Prod Ops Project Implementation Process" - Attendee Jan 2009 Allstate Insurance Co Northbrook, IL
Bachelor of Arts : English Literature Jan 1989 University of Illinois Urbana, IL Volunteer Illini (tutor in local schools), also participated in Study Abroad program.

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About this resume

Project Manager Lead Consultant FROM Huntley , Illinois RESUME

This is a resume for a Project Manager Lead Consultant in Huntley, Illinois with experience working for such companies as Allstate Business Insurance and Allstate Insurance Co. The grade for this resume is 0 and is one of hundreds of Project Manager Lead Consultant resumes available on our site for free. Use these resumes as templates to get help creating the best Project Manager Lead Consultant resume.

School Attended
Allstate Insurance Co