Northwestern Medicine - Project Manager for Patient Experience Resume Example

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Anthony Walker
XXXX XX XXXXXXX XXXXXX, Geneva, IL 60134
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Ph: XXXXXXXXXX
Professional Summary
Skills
  • Customer and Personal Service
  • Social Perceptiveness
  • Active Listening
  • Coordination and Collaboration
  • Speaking
  • Education and Training
  • Judgment and Decision Making
Experience
Project Manager for Patient Experience Aug 2010Present Northwestern Medicine Winfield , IL
  • Developed, lead and presented educational curriculum for staff to learn and demonstrate tools to support an excellent patient experience in the Inpatient and Outpatient settings. This includes presenting monthly at New Employee Orientation at Central DuPage Hospital
  • Interpreted and presented patient experience data to leadership, staff and physicians and gave direction in communication and behavioral strategies to improve the patients perception of their care 
  • Provided direct observation and coaching  by role modeling communication strategies to convey compassionate care to front line staff and physicians in the healthcare setting
  • Collaborated with Executive Leadership, staff and physicians at Central DuPage Hospital and Delnor Hospital on projects supporting an excellent patient experience in the inpatient and outpatient settings
  • Developed content for and lead the Outpatient Leadership Huddles at Central DuPage Hospital and Delnor Hospital focusing on the sharing of best practices and educational needs around the patient experience with leaders in the outpatient environment
  • Collaborated with leaders in various outpatient areas to assess the needs for volunteers in projects at Central DuPage Hospital and Delnor Hospital. When needs were identified, collaborated with leaders in Volunteer Services to integrate volunteers in the direct needs of patients and staff
  • Developed team goals for the Patient Satisfaction Department across the Western Region of Northwestern Medicine for fiscal year 2015 including calculations of target and maximum goals. Developed strategies to support goal achievement in alignment with the organization's strategic plan
  • Served on the Magnet Designation and participated in redesignation at Central DuPage Hospital
  • Mentored and recruited staff for projects supporting the Emergency Department participation in Magnet designation
  • Successfully recruited front line staff in the Pediatric Inpatient area at Central DuPage Hospital to participate in a unit based patient experience team called the Scouts
  • Served as the ambassador for Central DuPage Hospital's successful Workplace Giving Campaign
  • Was responsible for collaborating with Human Resources the interviewing and hiring process of the current Director of Patient Satisfaction and the current Patient Satisfaction Coach for the Cancer Centers in the Western Region.
Staff Nurse Jan 1986Aug 2010 Central DuPage Hospital Winfield, IL Provided total direct patient care to adults and children in the Emergency Room setting from 2000-2010. Precepted and oriented new RN's and paramedic students in the Emergency Department. Lead the Emergency Department as the Charge Nurse on various shifts. Provided direct patient care, served as a Nurse Leader in the areas of Medical Surgical, Convenient Care and IV Therapy from the years 1987-2000.
Education
Bachelor of Science: Nursing Apr 2014 Chamberlain College of Nursing Addison , IL
Associate of Science: Nursing May 1985 Waubonsee Community College Sugar Grove, IL

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About this resume

Project Manager for Patient Experience FROM Geneva , Illinois RESUME

This is a resume for a Project Manager for Patient Experience in Geneva, Illinois with experience working for such companies as Northwestern Medicine and Central DuPage Hospital. The grade for this resume is 0 and is one of hundreds of Project Manager for Patient Experience resumes available on our site for free. Use these resumes as templates to get help creating the best Project Manager for Patient Experience resume.

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School Attended
Chamberlain College of Nursing