Sprint - Project Manager Resume Example

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Sofia Cox
Professional Summary

Seasoned Project Manager with more than 10 years of experience in a fast-paced environment. Excellent leadership,  and management skills. Track record of achieving exceptional results in project planning and problem solving.

  • Complex Problem Solving
  • Administration & Management
  • Team Building & Mentoring
  • Client Relations & Vendor Management
  • Operation Monitoring & Database Management
  • Microsoft Operating System & Software
Project Manager 01/2012 to 03/2015
Sprint Elmsford, NY
  • Directed 10 or more projects monthly and ensured that all objectives were met.
  • Created project plans, including project scope, goals, tasks, resources, deployment schedules, or other project information.
  • Guided sales teams and clients to develop strategies prior to migrating cellular devices in the field.
  • Supervised Sprint Warehouse Operational Managers, Solution Engineers, Directors, Account Sales Team and Web Designers to ensure quality and conformance to specifications of clients project.
  • Provided detailed project plan presentations to sales and customer care organization. 
  • Negotiated third party products between the warehouse and client.
  • Reviewed Solution Engineer device configuration applications and applied to customer's contractual waiver.
  • Provided effective project management solutions by removing 3rd party vendors and saving Sprint more than $10 million dollars annually.
Implementation Project Manager 01/2004 to 01/2012
Nextel Communications Flushing, NY
  • Managed over 100 government, federal, and corporate accounts daily.  
  • Examined customer's contractual agreement for discrepancies
  • Reviewed clients invoices, sales promotion, data reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Organized timeline for customer's training and present classroom training for data services, wireless voice services,  website, Smart CD Billing, Electronic Data Billing and Wireless Manager.
  • Oversaw customer's deployment by managing Sprint Nextel Team at customer's location. 
  • Applied knowledge of cell devices by working with the client's Information Technology department to troubleshoot applications, data and voice on blackberries, androids, air cards,  and basic cell devices.
Training and Development Specialists 03/2002 to 01/2004
Nexel Communication Elmsford, NY
  • Organized and developed training procedure manuals, guides and course materials such as handouts and visual materials.
  • Designed, planed, organized and directed orientation and training for more than 400 employees at Nextel Call Center.
  • Offered quality assurance training programs to help workers maintain or improve job skills.
  • Kept up with developments in area of expertise by reading intranet, articles, and new training materials.
  • Monitored, evaluated, or recorded employees for quality assurance purposes.
Lead Retention Specialist 12/1999 to 03/2002
Nextel Communication Elmsford, NY
  • Resolved customer complaints regarding sales and service
  • Accelerated Nextel's revenue by retaining more than 100 accounts monthly and reducing churn significantly by negotiating with customers to stay with Nextel Communication.
  • Diffused customers' escalation by resolving issues in a timely manner.

Sales Agent 04/1998 to 12/1999
Golden Lender's Financial Secuirty New York, NY
  • Executed large volume sales for stock brokerage firm.
  • Established a relationship with over 400 stock investors.
  • Analyzed different company's stock history to forecast stock success and failure rates.
Bachelor of Arts: Broadcast Television, Radio and Film May 1997 Howard University - Washington, DC Sprint Certified Project Manager

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About this resume

Project Manager FROM Ossining , New York RESUME

This is a resume for a Project Manager in Ossining, New York with experience working for such companies as Sprint and Nextel Communications. The grade for this resume is 0 and is one of hundreds of Project Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Project Manager resume.

School Attended
Howard University