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Piano - Project Manager Resume Example

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Grace Gray
Professional Summary
A technical-oriented project manager, with over a year and a half of experience in managing projects and teams of various scopes and complexities. Managed projects using waterfall and agile development methodologies. Worked in conjunction with various engineering and business disciplines to meet company goals. Applied strong analytical thinking to setting up processes for streamlining work flow with a track record in boosting productivity. Five years experience as Director of Client Relations, with strong interpersonal and communication skills. Especially successful in creative yet simple solutions to complex issues using available resources. Passionate, motivated, and goal oriented with a high level of drive and dedication to completing tasks.
  • JIRA & Confluence
  • Pivotal tracker
  • Project Planning
  • Agile Methodologies
  • Waterfall Methodologies
  • Product Management
  • Coordination
  • Fluent in Russian
Project Manager Jul 2015Present Piano New York, NY
  • Project Manager for an E-commerce subscription based company of 90+  employees
  • Worked in conjunction with 9 development/design teams and an analytics/data science team between NYC, Slovakia, and Russia on various technical and business projects
  • Coordinated maintenance of legacy products with executives, clients, QA, and development teams
  • Documented feature requirements for development to allow for the migration of clients off of legacy products
  • Modified processes to accommodate the changes in company structure 
Project Manager Apr 2015Jul 2015 Piano Media New York, NY
  • Project Manager for E-commerce subscription based company of 70+  employees 
  • Worked in conjunction with development teams in maintaining a complex metering service used by 500 clients on their websites and mobile applications
  • Lead PM on development of the company's next-gen product, tasked with creating and managing process for 3 development teams between NYC and Slovakia
  • Coordinated waterfall and agile development methodologies, including sprint planning, SCRUM meetings, retrospective, etc.
  • Authored project and product documentation including specs, developer requirements, and client-facing user manuals.
Project Manager, Director of Client Services & Class Management Oct 2009Apr 2015 Imagine Swimming Inc New York, NY
  • Captained a custom-built scheduling software that is central to the company's day-to-day business operations
  • Coordinated with developers in Germany to build and maintain all aspects of scheduling software, everything from product requirements, to project management, and testing the features built
  • Trained staff of 100 in company's software
  • Created systems and protocol that increased revenue, efficiency, productivity while lowering cost
  • Expanded and increased the importance of a Pool Attendant's role in the company's success, contributing heavily to training manual 
  • Built, organized, and maintained daily class schedules for 15 pools in Manhattan & Brooklyn, working alongside CEOs, COO, Director of Staffing, and staff.
  • Taught swimming, from basic fundamentals to advanced stroke technique, children ages two and up.
Mediator in the Consumer Frauds Bureau - Harlem Regional Office Jan 2007Jun 2009 New York State Office of the Attorney General New York, NY
  • Mediated consumer fraud complaints 
  • Trained incoming mediators and volunteers 
  • Supervise the assignment of complaints to other mediators and volunteers 
  • Represent the Office at outreach events 
  • Produce meeting reports that are disseminated to all office staff
Bachelor of Science : Finance May 2011 St. John's University - Peter J. Tobin College of Business Jamaica, NY
Certificate of Appreciation from Attorney General Andrew M. Cuomo
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Resume Details

This is a real resume for a Project Manager in Brooklyn, New York with experience working for such companies as Piano, Piano Media, Imagine Swimming Inc. This is one of the hundreds of Project Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Project Manager resume.

Previous Companies:

  • Piano
  • Piano Media
  • Imagine Swimming Inc

Previous Job Positions:

  • Project Manager
  • Director of Client Services & Class Management
  • Mediator in the Consumer Frauds Bureau Harlem Regional Office


  • St. John's University - Peter J. Tobin College of Business

Level of Education:

  • Bachelor of Science

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