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Dna Diagnostics Center Ddc - Project Manager Resume Example

Eddoe Nfie
XXXX XXXXXXXX XXXXX, Cincinnati, OH 45236 XXXX XXXXXXXX XXXXX, 45236, Cincinnati OH | XXXXXXXXXXXX | XXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic Project Manager with a solid history of achievement in Project Management and Client and Employee Relations. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include strong organizational skills, logical problem solving and successful implementation.

Skills
  • Critical Thinking
  • Time Management
  • Monitoring
  • Active Listening
  • Complex Problem Solving
  • Production and Processing
  • Operations Analysis / Monitoring
  • Troubleshooting
Experience
Project Manager Jun 2013 - Current
DNA Diagnostics Center (DDC) Fairfield, OH
  • Create Marketing, IT and process improvement project plans, including project scope, goals, tasks, resources, schedules, contingencies, or other project information.
  • Provide verbal or written project status reports to project teams and senior management.
  • Supervise the work of project team, including subcontractors, to ensure quality and conformance to specifications or budgets.
  • Identify risks within project and provide mitigation.
  • Coordinate and lead monthly Operations Meetings with DDC Management team.
  • Update standard operating procedures in line with new process changes.
  • Work cooperatively between multiple departments in a project to ensure successful project launch.
  • Project Implementation.
  • Participate in daily stand ups.
  • Conduct Post Mortem meetings following project launch.
  • Use of various Project Management Software
Distributor Manager Sep 2006 - May 2012
DNA Diagnostics Center (DDC) Fairfield, OH
  • Recruit, interview, and select employees.
  • Train or instruct employees in job duties or company policies.
  • Perform employee evaluations and recommend appropriate personnel action.
  • Discuss job performance issues with employees to identify causes and issues and to work on resolving problems.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Monitor Distributor sales activities to identify changes in purchasing behavior.
  • Prepare and submit detailed and summary reports of Distributor account's sales activities to designated supervisors.
  • Coordinate activities with other supervisory personnel or with other work units or departments.
  • Develop or update procedures, policies, or standards.
  • Make recommendations to management concerning such issues as staffing decisions or procedural changes.
Distributor Account Manager Sep 2005 - Sep 2006
DNA Diagnostics Center (DDC) Fairfield, OH
  • Answer telephones and provide information to account in regards to the DNA testing needs.
  • Process distributor payments and apply to balance due invoices 
  • Review DNA test collection paperwork to ensure compliance with company policy and laboratory accreditations.
  • Provide services to customers, such as order placement or account information.
  • Learn to operate new office technologies as they are developed and implemented.
  • Determine price schedules and discount rates.
  • Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
  • Advise distributors on policies and operating procedures to ensure successful completion of DNA testing.
Customer Service Representative/Manager May 1995 - Aug 2005
Aveda/Fredric's Corporation Fairfield, OH
  • Answer telephones and provide information to accounts on Aveda products.
  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
  • Receive and respond to customer complaints.Verify customer and order information for correctness, checking it against previously obtained information as necessary.
  • Check inventory records to determine availability of requested merchandise.
  • Collect and deposit money into accounts.
  • Create, maintain, and enter salon product information into sales order system.
  • Schedule and confirm class attendance for customers.
  • Coordinate conferences, meetings, and special events, such as Quarterly and Yearly Sales Meetings.
  • Compose, type, and distribute meeting notes to sales and customer service teams.
  • Arrange conference, meeting, or travel reservations for sales personnel.
  • Manage projects or contribute to committee or team work.
  • Supervise customer service staff and provide training and orientation to new staff.
  • Prepare conference or event materials, such as flyers and invitations.
Education
High School Diploma: College Prep Jun 1990 Lakota High School West Chester, OH
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Resume Details

This is a real resume for a Project Manager in Cincinnati, Ohio with experience working for such companies as Dna Diagnostics Center Ddc, Avedafredrics Corporation. This is one of the hundreds of Project Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Project Manager resume.

Previous Companies:

  • DNA Diagnostics Center DDC
  • AvedaFredrics Corporation

Previous Job Positions:

  • Project Manager
  • Customer Service Representative
  • Manager

Schools:

  • Lakota High School

Level of Education:

  • High School Diploma

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