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Dataworks Plus - Project Manager Resume Example

Jonathan Evans
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX,          Greenville, SC 29607 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic IT Professional and Project Manager with a solid history of achievement in providing
cutting edge technology to police and government agencies nationwide. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include,
technical expertise, time management and communication.

Skills
  • Critical Thinking
  • Judgment and Decision Making
  • Administration and Management
  • Coordination
  • Time Management
  • Computers and Electronics
  • Troubleshooting
  • Customer interactions/service
Experience
Project Manager 03/2014 to Present
Dataworks Plus Greenville, SC
  • Personally manage 20+ projects at any given time.
  • Work with both internal and external teams to gauge customers needs. 
  • Review/evaluate proposals or bids when necessary to make recommendations regarding awarding of contracts.
  • Match customer needs to the hardware/software that was sold, offer suggestions and/or changes to ensure the overall needs of the customer is met.
  • Work with both, our development team and our support department to build/configure customer systems and ensure it is built out to a level of excellence.  
  • Often required to write/configure a number of different interfaces, SQL stored procedures and Triggers, update/modify custom XML reports. Also test the customers order for any flaws in workmanship or design of the processes, software and hardware being utilized to ensure quality and proper function. 
  • At time of install - work behind the scenes to support our technician onsite to ensure a successful install. Often required to remote in to diagnose an issue that they cannot resolve and/or work to correct any problems that were not found originally.
  • From start to finish, provide verbal or written project status reports to project teams, upper management, customers, or support personnel.  
  • After installation - update our CRM software to reflect the completion of work and communticate with support to properly document customer contact information, scope of job and any special interfaces purchased/utilized for support services later. 
Technical Support Engineer 05/2010 to 03/2014
Dataworks Plus Greenville, SC
  • Worked in the support call center to deliver service and support to end-users using our hardware/software, via remote connection.
  • Gather customer's information and determine the issue by evaluating and analyzing the symptoms.
  • Diagnose and resolve technical hardware and software issues involving either our hardware or software.
  • Modify existing software to correct errors, to adapt it to new hardware, or to upgrade software to improve performance.
  • Advise customer about or perform maintenance of software system.
  • Consult with engineering staff to evaluate interface between hardware and software, develop specifications and performance requirements, or resolve customer problems.
  • Train users to use new or modified equipment.
  • Assign work to programmers/developers, technicians, or other engineering personnel.
  • Accurately process and record call transactions using a computer and designated tracking software.
  • Follow up and make scheduled call backs to customers where necessary.
  • Became lead installer, requiring onsite installation/configuration, training and overall customer satisfaction.
Support Technician 01/2009 to 04/2010
NGTC Tier Two Helpdesk Support Carnesville, GA
  • Created/monitored status of Help Desk tickets. 
  • Troubleshoot and repair faculty and student computers.  
  • Resolved hardware/software problems, both locally and remotely.
  • Provided technical expertise for maintaining the end user desktop environment to include hardware, software and applications & related technical issues. 
  • Trained other student technicians in appropriate methods, techniques and procedures. 
  • Monitored the team of desktop technicians engaged in end user customer support to ensure proper protocols were adhered to at the highest level of expertise.
  • Assisted junior students with computer configuration(s) by helping them troubleshoot software, hardware and network connectivity issues and lastly, applied appropriate security measures where required.
Second Class Petty Officer 06/1998 to 09/2007
US Navy Nationwide
Shop Supervisor, Nuclear Welder, Pipe fitter, Ship fitter. Base Police Department; Patrol
Education
Associate of Applied Science: Computer Information Systems Networking Specailist Jun 2010 North Georgia Technical College - Carnesville, Ga
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Resume Details

This is a real resume for a Project Manager in &nbsp&nbsp &nbsp &nbsp &nbsp Greenville, South Carolina with experience working for such companies as Dataworks Plus, Ngtc Tier Two Helpdesk Support, Us Navy. This is one of the hundreds of Project Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Project Manager resume.

Previous Companies:

  • Dataworks Plus
  • NGTC Tier Two Helpdesk Support
  • US Navy

Previous Job Positions:

  • Project Manager
  • Technical Support Engineer
  • Support Technician
  • Second Class Petty Officer

Schools:

  • North Georgia Technical College

Level of Education:

  • Associate of Applied Science

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