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Chc Consulting Contractor For At&t Jessica Nieves - Project Resume Example

Victoria Ramirez
XXX XX XXXXXXX XXXX XX, Azusa, CA 91702
H: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Dedicated Customer Service Representative with 26 years of experience combining management and customer service expertise in Marketing and Sales (residence & business) call centers. Looking for a position as [Customer Service Representative in a fast growth company.

Certified Nursing Assistant (CNA) with expert knowledge of medical terminology and HIPPA compliance. Established career working in Villa Mesa Care Center and Right at Home Care Center settings. Support quality patient care and education.

Goal-oriented Project/Program Manager dedicated to high levels of customer satisfaction and meeting aggressive business goals. Making sure the customer is satisfied with specialized knowledge in getting the work done on a timely  manner.

Skills
  • Microsoft Word / Excel / Power Point / Adobe Ill
    Administration and Management
  • Active Listening
  • Reading Comprehension
  • Customer and Personal Service
  • Critical Thinking
  • Monitoring
  • Coordination
  • Complex Problem Solving
  • Time Management
  • Judgment and Decision Making
  • Computers and Electronics
  • Management of Personnel Resources
  • English Language
  • Writing
  • Clerical
  • Production and Processing
  • Public Safety and Security
  • Telecommunications
Experience
Project/Program Manager 09/2014 to 01/2015 CHC Consulting - Contractor for AT&T - Jessica Nieves Pasadena, CA I worked closely with the managers. The managers would go out on a site walk to difference businesses to do a survey of the building for fiber, alarm system for fiber.  I inputted all the information from the manager after their site walk visit into difference systems. Sent emails to different property owners/managers after the site walk to set up an appointment for the manager to go back out to deliver a MBIT Ethernet circuit, and to set up another preliminary site survey for the purpose of establishing where in the building the equipment will be places and to go over a few of the details of the project with the property manager/owner.   Different systems I inputted the information in ASE DB, 22 State EMUX Alarm Report, BCAT, managers share drive, JAM reports, (MIC)Conexus COPS, Fiber to the Business (FTTB), updated information into systems, Construction & Engineering (CEPT) Project tracking (EMUX alarm report, milestones events, adding notes for site walk)
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  • Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
  • Oversee activities directly related to making products or providing services.
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
Houri M. - Area Manager Contractor 07/2013 to 09/2014 CHC Consulting, LLC
  • Work Address 600 E. Green St. Rm 300
  • Call property managers or owners that have 6 or more units or tenants to offer them fiber cable (upgrade) (EMUX< internet)="" in="" their="" building.="" the="" installation="" is="" at="" no="" cost="" to="" the="" property="" manager="" or="" owner="" and="" to="" also="" offer="" fiber="" cable="" (emux,="" internet)="" from="" the="" main="" point="" of="" entry="" (mpoe).="" then="" set="" up="" a="" date="" and="" time="" for="" an="" at&t="" site="" walker="" to="" go="" out="" and="" do="" a="" survey="" of="" the="" mpoe,="" to="" take="" pictures="" of="" the="" room="" where="" the="" emux="" will="" be="" installed.="" then="" offer="" the="" inc="" from="" the="" mpoe="" to="" all="" the="" floors="" in="" the="" building="" with="" the="" business="" have="" 6="" or="" more="" tenants/units="" in="" the="" building.="" (at&t="" fiber="" to="" the="" business="" (fttb)="" initiative="" transitions="" high="" bandwidth="" data="" services="" to="" at&t="" fiber="" i="" ethernet="" network="" in="" commercial="" buildings).="" sent="" email="" to="" property="" manager="" or="" owner="" explains="" what="" the="" fiber="" is="" and="" how="" it="" will="" be="">

  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.Oversee activities directly related to making products or providing services.Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.

Certified Nursing Assistant On Call Only 03/2013 to 10/2013 Villa Mesa Care Center Upland, CA
  • Answers call lights - to determine resident needs.
  • Assists residents with grooming, oral hygiene, bathing, hair, and incontinence care.
  • Obtains food trays and assists residents with feeding.
  • Assists residents with range of motion exercises, and movement to wheelchair or activity areas.
  • Assists resident with turning and positioning in bed Assists resident with ambulation for short distance in facility.
  • Documentation on flow sheets as directed Performs other tasks as assigned Takes and records temperature, blood pressure, pulse and respiration rates, and food and fluid intake and output, as directed.
Caregiver CNA 03/2013 to 10/2013 Right at Home Care West Covina, CA
  • I am currently on-call.
  • I had one client at a Senior Home.
  • I went twice a day to feed him his lunch & dinner.
  • I provided oral hygiene, grooming and incontinence care.
  • I have also provided home care for another client who she is incontinent.
  • I worked 4 hours a day in the evenings.
  • I cooked her meals, cleaned house, and gave her bed bath, grooming care, oral hygiene care.
  • I made sure that she took her insulin shots, prior to giving her dinner.
  • I gave her range of motion to exercise her legs.
  • Overnight care 7pm to 7am) I took care of a client who had hip surgery.
  • She was continent, she had to walk with her walker, did range in motion exercise for her legs, did hygiene care, oral care, put her to bed.
  • Made sure that she was comfortable when I put her to bed at night.
  • Checked on her every two hours to see if she had to use the bathroom.
  • In the morning, got her up took care of her hygiene care before I left at 7am.
  • 12-14-12 - to 7-8-13 - Citrus Valley Partners.
Sales Associate 10/2011 to 02/2012 TJMax San Dimas, CA
  • Retail, offered the TJ Maxx Credit card to customers Was laid off due to budget cut/decrease employees with contract company ATT.
Project/Program Manager 01/2007 to 08/2008 Byers Engineering - Contractor for AT&T Van Nuys, CA
  • Title: Project/Program Management I worked in an office with about 10 others.
  • I handled all the billing for different contract companies such as: JMSD, Lynch, Gulbranson Bros., Manuel Bros.; Northwest, MICOM, TC Communication, VOLT, etc.
  • All of the above contract companies had their own contractors that worked for them but went out for repair, check and inspect AT&T locations.
  • They turned in their time sheets to AT&T with invoice to get paid.
  • I worked all day on computers, phones, excel, (made spread sheets) WORD, Power point, and a system thru ATT called ACAS, which I went into and pulled all the invoice for the different companies above that needed to get paid.
  • I received time sheet, AS-Built (drawing) from the contractor to be paid.
  • Had to log all incoming work on spread sheet for the different contractors.
  • Had to make sure all As-built being received was correct, and had all paper with it to pay invoice.
01/2007 to 08/2008
Customer Service Representative 02/2004 to 12/2004 SBC/AT&T Riverside, CA
  • Retired - Dept.
  • Closed no Relocation.
  • 02/22/2004 - 12/3/2004 Consumer Markets Customer Sales & Service Center Assisting Service Reps.
  • SBC Yahoo DSL subscribers with certifications of new service validate orders.
  • Assures in-coming calls from customers.
  • Access to various systems for about 80 employees.
  • Was in-charge & RD (front desk) for the DSL Validation team (87 reps).
  • Helped the reps with any questions or problems they may be having on the phone with the customers.
  • Took commendations for the reps from customers.
  • Performed management duties in the absence of the force manager.
  • Prepared manager reports for calculation of validation & office up sells.
  • I took the coach leadership training class for a week.
  • Was temporary promoted to Force Manager.
  • Had 4 staff Clerks under me) Handled all time off requests.
  • Actually was able to put all requests on email so that the reps can do all requests thru email & put vacation selection sheets also on email.
  • Did in-house training for new products that cam.
Service Representative 05/2003 to 02/2004 Disconnect Retention Center
  • Residence.
  • Took incoming calls from customers who was either moving and/or /transferring to new address or moving out-of-state/area.
  • Tried to retain the customer to stay with SBC for telephone service & avoid disconnecting there svc.
  • Reviewed customers account for any discount plans that can save them on their telephone.
  • Was in-charge/RD for about 200 reps.
  • Helped the reps with any questions or problems they may be having on the phone with the customers.
  • Took commendations for the reps.
  • from customers.
  • Able to listen to verbal cues.
Service Rep. - Business 04/2000 to 05/2003 FLSC Dept.
  • Typed service orders for long distance companies (MCI, AT&T, Sprint etc.).Was required to have 1-25 orders typed by 12 noon to meet deadline.
  • Had to check on orders after releasing them to make sure that there was no errors & that the orders went over smoothly.
  • Also had to make outgoing calls to vendors if orders were to me expedited.
  • Performed management duties in the absence of the manager.
  • Was loaned to the specialty desk, to help give out the orders for the day to reps.
  • Kept track of the orders & if the reps were sending out the orders on a timely manner.
  • Made sure that rep time sheets were properly filled out & was given to the clerk.
Service Rep. - Business 03/1997 to 04/2000 ISDN Dept. Pasadena, Ca.
  • Took incoming calls from customers who was ordering/moving/changing their service (DSL).
  • Typed customers' orders to add DSL.
  • Checked the system to make sure customers address qualified for DSL in their area.
  • Frequently, spoke with ISP mangers in different departments in regards to ISDN lines for customers.
  • Worked at front desk (In-charge/RD).
  • Helped the reps with questions that they may have in regards to their orders & spoke with customers who may have wanted a manager.
  • Able to listen to verbal cues.
  • In 1997 transferred to the Pasadena office due to closure of the Los Angeles, Office.
Service Representative 12/1988 to 03/1997 Consumer Market Sales Los Angeles, Ca.
  • Represents all departments in the company in handling customer requests, requires & complaints about their telephone service.
  • Requires minute-by-minute decisions, which will result in customer satisfaction.
  • Sells products & services to meet customer needs.
  • Able to listen to verbal cues.
  • Interview & recommends products in a consultative manner.
  • Computes & quotes to the customer adjustments, payments & balances.
  • Constantly uses reference materials such as practice, tariff & service rep., reference guides.
  • Uses a keyboard such as a VDT, computer to obtain & establish data for our computer support system.
  • Boss, Sord, Premise, Gemstar, Starwriter).
  • Provides solutions to customer's needs, interaction with other depts.
  • when appropriate.
  • Helped in the Collections Dept.
  • Had to call customers if there bills were passed due & a notice was sent out, & bill still wasn't paid.
  • Made payments arrangements with the customers for their past due bills.
Staff Associate 07/1981 to 09/1988 Pacific Bell/SBC Los Angeles, Ca.
  • Worked with District Manager, Secretary and three other Staff Associates in the District Office.
  • Did the mail, time reporting for about 100-300 employees, had to make sure all of their time was inputted and correct before putting the system, sent out benefits packages when employees was out sick on the 8th calendar day, reviewed & sent out transfers requests to the placement department, answered the telephones, Xerox machine, fax, copier and printers.
Staff Clerk 03/1979 to 07/1981 New York Telephone Company New York, Ca. NY
  • District Office Worked with District Manager, Secretary & three other Staff Associates in the District Office.
  • Did the mail, time reporting for about 100-300 employees, sent out benefits packages when employees was out sick on the 8th calendar day, reviewed & sent out transfer requests to the placement dept., answered the telephones, worked the Xerox, fax, copier & printer machines.
  • 6/30/1981 - My transfer to Los Angeles, Ca.
  • came thru.
  • Was on vacation for about a week before started working in the LA office.
  • Worked with District Manager & Secretary in the District Office.
  • I handled all the non-management time off sheets, payroll, and transfer requests to either other depts.
  • or out-of-state, sent them to placement dept., and handled incoming calls.
  • Kept all personnel records for the employees updated, interviewed new hires into the dept.
Project/Program Manager Work Address CHC Consulting, LLC Pasadena
  • Contractor for AT&T.
  • Office: (626) 825-8776 I worked closely with the managers.
  • The managers would go out on a site walk to difference businesses to do a survey of the building for fiber, alarm system for fiber.
  • I inputted all the information from the manager after their site walk visit into difference systems.
  • Sent emails to different property owners/managers after the site walk to set up an appointment for the manager to go back out to deliver a Ethernet circuit, and to set up another preliminary site survey for the purpose of establishing where in the building the equipment will be places and to go over a few of the details of the project with the property manager/owner.
  • Different systems I inputted the information in ASE DB, 22 State EMUX Alarm Report, BCAT, managers share drive, JAM reports, (MIC)Conexus COPS, Fiber to the Business (FTTB), updated information into systems, Construction & Engineering (CEPT) Project tracking (EMUX alarm report, milestones events, adding notes for site walk).
  • Oversee activities directly related to making products or providing services.
  • Oversee activities directly related to making products or providing services.
Project/Program Manager Pasadena, CA
  • Call property managers or owners that have 6 or more units or tenants to offer them fiber cable (upgrade) (EMUX< internet)="" in="" their="">
  • The installation is at no cost to the property manager or owner and to also offer fiber cable (EMUX, internet) from the Main point of entry (MPOE).
  • Then set up a date and time for an AT&T site walker to go out and do a survey of the MPOE, to take pictures of the room where the EMUX will be installed.
  • Then offer the INC from the MPOE to all the floors in the building with the business have 6 or more tenants/units in the building.
  • AT&T Fiber to the Business (FTTB) Initiative Transitions High Bandwidth Data Services to AT&T Fiber I Ethernet Network in Commercial Buildings).
  • Sent email to property manager or owner explains what the fiber is and how it will be installed.
Auxiliary Volunteer Foothill Presbyterian Hospital - Volunteering Glendora, CA
  • I am working in the OB department.
  • Supplying the new mother's with gift packs for the babies.
  • Stocking the utility cabinets with formulas, gift packs, t-shirts, nipples, blankets, hats, mittens, make chart folders for new mom's, answering the phones, answering the patients call-lights, and buzzing in guests to see patients.
  • Working with the Unit Coordinator.
  • Checking in patients for Observation and /or outpatient/inpatient.
  • Making a chart for new patients.
  • Greets people at the nurses' station and answers their questions or refers them to appropriate staff members.
  • Enters medical orders into computer.
  • Performs unit based non-clinical duties related to the admission, discharge and transfer of patients.
  • Organizes activities at the nurses' station.
  • Acts as monitor tech.
  • Accepts patient medications from pharmacy or tube station and gives directly to the charge nurse or assigned nurse.
  • 4-24-12 - 6-14-12 - Student Nurse Aide at Kindred - Foothill Nursing & Rehab.
  • Ctr.
  • Glendora.
Student Nurse Aide - Certified Nursing Assistant 10/2015 San Dimas, CA
  • I was at the clinical site for 6 weeks, with my instructor and classmates.
  • We had at least 2-8 patients a day working with another CNA employee.
  • I had to feed them, give bed baths, showers, transfer them from bed to wheelchair and back to bed, get them dress for therapy or just to sit up in wheelchair or in bed, comb their hair, oral hygiene, took vital signs (temperature, pulse, respiratory & blood pressure), massage them.
  • Helped the CNA with weight and height of patients with mechanical lift.
  • Front end cashier, different departments, layaway, jewelry, inventory, returns, offered the TJ Maxx Credit card to customers.
06/1981
  • Los Angeles, Ca.
  • from New York.
  • Was on vacation the first week before starting in the Los Angeles office.
  • July 1981 - transferred to Pacific Telephone from New York.
Education
Medical Billing - Jan. 11, 2009 to present (on-line) Citrus College - Nursing June 27, 2011 to present (on-line) First Aid & CPR July 2011 (BLS) Certificate Certified Nursing Assistant - (CNA) - National State Board Test (2012) - License Certificate - Health Unit Coordinator - 12-14-12 Home Study: Educate Direct Child Care - Certificate Medical Transcriber - Certificate Paralegal - 6/2004 - 12/2006 - Certificate 06/1988 Chaffey College
Court Reporter 06/1980 West LA College Culver City, Ca.
Associate: Nursing 01/1977 NY
Diploma 06/1975 Louis D. Brandeis, HS City College New York NY
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Resume Details

This is a real resume for a Project in Azusa, California with experience working for such companies as Chc Consulting Contractor For At&t Jessica Nieves, Chc Consulting, Llc. This is one of the hundreds of Project resumes available on our site for free. Use these resumes as templates to get help creating the best Project resume.

Previous Companies:

  • CHC Consulting Contractor for AT&T Jessica Nieves
  • CHC Consulting
  • LLC

Previous Job Positions:

  • Project
  • Program Manager
  • Houri M Area Manager Contractor
  • Certified Nursing Assistant On Call Only
  • Caregiver CNA

Schools:

  • Chaffey College
  • West LA College
  • Louis D. Brandeis, HS City College

Level of Education:

  • Medical Billing - Jan. 11, 2009 to present (on-line) Citrus College - Nursing June 27, 2011 to present (on-line) First Aid & CPR July 2011 (BLS) Certificate Certified Nursing Assistant - (CNA) - National State Board Test (2012) - License Certificate - Health Unit Coordinator - 12-14-12 Home Study: Educate Direct Child Care - Certificate Medical Transcriber - Certificate Paralegal - 6/2004 - 12/2006 - Certificate
  • Associate
  • Diploma

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