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Famous Daves of America - Programmer Analyst Resume Example

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Caleb Baker
XXXX XXXX XXX X , Richfield , MN 55423
Professional Summary
Goal-oriented Programmer Analyst seeking opportunities which fully utilize significant technical expertise along with proven development, leadership, strategic and communication skills.
  • SQL Server (2008 R2, 2012)
  • SSRS
  • SSAS
  • SSIS
  • SharePoint (2010, 2013)
  • Extensive Point-Of-Sale background
  • Written and verbal communication
  • Critical thinking/problem solving
06/2014 to Present
Programmer Analyst/SharePoint Administrator Famous Dave's of America - Minnetonka, MN
  • Contributed in all phases of the transition from static reporting to data analysis/business intelligence using the Microsoft BI stack.
  • Contributed to development of user-facing analytics platform built on an SSAS tabular model enabling business power users easy, secure access to data for in-depth analysis.
  • Developed reports in SSRS (many using disparate datasets) for executive-level users to see desired data on demand via SharePoint report libraries.
  • Architected and developed bidirectional integrations between the point-of-sale systems and new Human Capital Management system, eliminating hours each week of manual validation and manipulation for Human Resources and Payroll departments.
  • Provide ad hoc data to business power users.
09/2012 to 06/2014
Restaurant Systems Coordinator/SharePoint Administrator Famous Dave's of America - Minnetonka, MN
  • Responsible for prioritizing and assigning tasks to team of POS Support Specialists. This included day-to-day support tickets, project organization and planning, software upgrade implementation, etc.
  • Led the enterprise-wide upgrade of internal SharePoint 2010 site to SharePoint 2013 to improve daily administration and capabilities.
  • Led the implementation of a new e-commerce solution to improve customer purchase experience and reduce administration costs.
  • Coordinated efforts of Operations, IT and various external vendors in the upgrade of POS software across all corporate locations to improve operational functionality, standardize corporate POS systems and reduce administration of menu items.
12/2011 to 09/2012
POS Support Specialist Famous Dave's of America - Minnetonka, MN
  • Troubleshoot POS hardware and software issues remotely for our restaurant locations
  • Assist in software upgrades
  • Document resolutions in IT Help Desk/Asset Management software
06/2007 to 12/2011
Support Specialist Retail Data Systems of Minnesota - Eden Prairie, MN
  • Troubleshoot issues with POS hardware, software and Local Area Networks
  • Train customers on new hardware/software and install to industry standards and customer specifications
  • Developing a good rapport with customers, helping break through communication barriers and easing the troubleshooting process
Associate of Applied Science: Sales Management
Minnesota State College - Southeast Technical - Winona, MN
High Honors Graduate
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This is a real resume for a Programmer Analyst in Richfield, Minnesota with experience working for such companies as Famous Daves Of America, Retail Data Systems Of Minnesota. This is one of the hundreds of Programmer Analyst resumes available on our site for free. Use these resumes as templates to get help creating the best Programmer Analyst resume.

Previous Companies:

  • Famous Daves of America
  • Retail Data Systems of Minnesota

Previous Job Positions:

  • Programmer Analyst
  • SharePoint Administrator
  • Restaurant Systems Coordinator
  • POS Support Specialist
  • Support Specialist


  • Minnesota State College - Southeast Technical

Level of Education:

  • Associate of Applied Science

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