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Covered CA - Program Technician ii Resume Example

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Amelia Cooper
Professional Summary

Service-oriented Customer Service Representative with 8 years background experience in customer service environments. Core qualities include communication, decision making, organization, as well as excellent time management. Proactive in handling tasks with accuracy and efficiency. Able to learn new tasks quickly and adapt to new policies. Consistently maintaining a friendly, professional demeanor at all times.

  • Telecommunications
  • Critical Thinking
  • Troubleshooting
  • Customer and Personal Service
  • Complex Problem Solving
  • Time Management
  • Instructing
  • Administration and Management
Program Technician ii 09/2014 - Present
Covered CA - Fresno, CA

Answer telephone calls to assist consumers with completing an online health insurance application, reporting changes to application, and terminating coverage.  

Checker 06/2014 - 08/2014
VONS - Clovis, CA Assist customers with check out service, maintain store cleanliness, and update pricing labels.
Tax Professional 12/2012 - 06/2014
H&R Block - Fresno, CA

Prepare or assist in preparing simple to complex tax returns for individuals.

General Manager 02/2011 - 10/2012
Quickeroo - Mendota, CA Direct and supervise store clerks, assist customers, order weekly deliveries, conduct monthly inventory, and handle all store paperwork and money.
Assistant Manager 05/2007 - 07/2010
KFC - Kerman, CA

Assist general manager with supervising cashiers, completing store paperwork, handling all money, weekly delivery orders, and monthly inventories.

Sign Twirler 10/2005 - 03/2006
HD Staffing - Fresno, CA Advertise and promote newly built houses through sign twirling in public.
High School Diploma: General Education Jun 2009 Kerman High School - Kerman, CA
Psychology Fresno City College - Fresno, CA 45 completed semester units towards Bachelor in Arts. Expected graduation date is June of 2018.
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Resume Details

This is a real resume for a Program Technician ii in Fresno, California with experience working for such companies as Covered Ca, Vons, H&r Block. This is one of the hundreds of Program Technician ii resumes available on our site for free. Use these resumes as templates to get help creating the best Program Technician ii resume.

Previous Companies:

  • Covered CA
  • VONS
  • H&R Block

Previous Job Positions:

  • Program Technician ii
  • Checker
  • Tax Professional
  • General Manager
  • Assistant Manager


  • Kerman High School
  • Fresno City College

Level of Education:

  • High School Diploma

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