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Dept Of Veterans Affairs - Program Support Assistant Resume Example

Avery Ward
Customer Service candidate with experience in handling accurate accounts, providing various degrees of support, enhancing the lines of communication between an organization and its consumers to improve the knowledge and understanding of a company's operation. To seek a career in healthcare and related industries that will allow me to utilize my education, communication, and leadership skills.

Microsoft Office and Outlook, FirstTech, Managemore, ABS, 1stNet , AcciClaim, CPRS, Vista FBCS Workstation computer programs and Triwest uploading portal

Excellent communication and time management skills, a dedicated and high-energy customer service professional who enjoys working with others while completing tasks in an efficient manner.

Program Support Assistant/Medical Clerk Feb 2016Present Dept. of Veterans Affairs Murfreesboro, TN
  • Routinely answer phone calls and assist with concerns
  • Contact Veterans about benefits and services
  •  Data entry, filing, drafting notices, general office administrative work, etc..
  • Manages telephone call logs and upload accurate documentation
  •  Places phone calls to vendors, Veterans and other entities to follow up on NVCC appointments, Invoices and procedures
  • Preparing and sorting medical records for scanning/importing into VA electronic medical record
  • Processes incoming and outgoing mail
Insurance Claims/Patient Contact Specialist Dec 2014Jan 2016 Medical Reimbursements of America Franklin, TN
  • Investigated accident claims on behalf of various clients
  •  Obtained information from insured or designated persons for purpose of settling claim with insurance carrier
  • Reviewed police reports
  • Contacted patients to verify relevant details and made outbound/ inbound calls
  • Maintained medical records of hospital and clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system
  • Coordinated health and auto insurance benefits
  • Posted or attached information to claim file.
Account Manager Jul 2012Oct 2014 1St Heritage Credit Murfreesboro, TN
  • Generated and sent out invoices
  • Reviewed, collected and allocated payments to customer accounts
  •  Solicited and generated new customers
  • Researched and resolved discrepancies on the customer's accounts  
  • Made collection calls
  • Skip traced on delinquent accounts
  • Scanned, uploaded and faxed documents.
Bachelor of Science Degree : Textiles, Merchandising and Design Fashion-Merchandising Marketing Aug 2009 Middle Tennessee State University Murfreesboro, TN Textiles, Merchandising and Design: Fashion-Merchandising

Minor in Marketing.

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Resume Details

This is a real resume for a Program Support Assistant in JENNERS, Pennsylvania with experience working for such companies as Dept Of Veterans Affairs, Medical Reimbursements Of America, 1st Heritage Credit. This is one of the hundreds of Program Support Assistant resumes available on our site for free. Use these resumes as templates to get help creating the best Program Support Assistant resume.

Previous Companies:

  • Dept of Veterans Affairs
  • Medical Reimbursements of America
  • 1St Heritage Credit

Previous Job Positions:

  • Program Support Assistant
  • Medical Clerk
  • Insurance Claims
  • Patient Contact Specialist
  • Account Manager


  • Middle Tennessee State University

Level of Education:

  • Bachelor of Science Degree

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