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Kindercare - Program Specialist Resume Example

Elrdous M. Bala
Professional Summary

Seasoned customer service skills with more than 40 years of experience in fast-paced environment.  Excellent phone and people skills.

Service-oriented teacher with 22 years background in  a learning center environment.. Core competencies include customer relations as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Responsible and flexible in any work setting.. Passionate and motivated, with a drive for excellence. Fifteen years in the airline business and 22 in the teaching field.

Goal-oriented and dedicated to high levels of customer satisfaction and meeting aggressive business goals. .

Dedicated  professional with 40 years of experience combining management and customer service expertise.  Looking for a position with a growing company. 

Hard working, friendly, enthusiastic able to learn new tasks quickly.

Outgoing individual offering superb customer service proficiency and passion . Results-oriented professional, specializing in client relations and a unique ability to relate to diverse clients.

Bi-lingual in Spanish.

  • Service Orientation
  • Customer Service Skills
  • Friendly and outgoing
  • Leader
  • Open minded
  •  Dependable
  • Flexible
Program Specialist Dec 1996Current KinderCare Glastonbury, CT

  • Develop and implement training procedures and strategies in the classroom.
  • Staff scheduling
  • Payroll.
  • Daily interaction with the children.
  • Keep informed of activities or changes that could affect the likelihood of an emergency, as well as those that could affect response efforts and details of plan implementation, fire drills, evacuation procedures, lockdown.
  • Develop and maintain liaisons with parents, staff and management team to facilitate plan development, response effort coordination.
  • Inspect facilities and equipment, such as emergency management centers and communications equipment, to determine their operational and functional capabilities in emergency situations. Opening and closing procedures at center.
  • First Aid, CPR, Medication trained
  •  Perform tests and evaluations of emergency management plans in accordance with state and local agencies.
  • CDA
Customer Service Agent May 1991Oct 1992 Elizabethtown Gas Company Union, NJ
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet customers and callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Reservations Agent/ May 1977Oct 1989 Eastern Airlines, Inc. Airlines, Inc. Iselin, NJ
CDA Oct 2014 Rasmussen College Milwaukee, W

Child Development Associate- online course 33 weeks

High School Diploma June 1977 St. Mary's of the Assumption High School Elizabeth, NJ
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Resume Details

This is a real resume for a Program Specialist in Rock Hill, South Carolina with experience working for such companies as Kindercare, Elizabethtown Gas Company, Eastern Airlines Inc Airlines Inc. This is one of the hundreds of Program Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Program Specialist resume.

Previous Companies:

  • KinderCare
  • Elizabethtown Gas Company
  • Eastern Airlines Inc Airlines Inc

Previous Job Positions:

  • Program Specialist
  • Customer Service Agent
  • Reservations Agent


  • Rasmussen College
  • St. Mary's of the Assumption High School

Level of Education:

  • CDA
  • High School Diploma

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