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Cisco Systems - Program Manager Resume Example

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Matthew Harris
XXXXX XXXXXXX XXX, Rancho Cordova, CA 95742 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Service-oriented work history with 20  year background in Customer Service. Core competencies include project management, budget analysis and attention to detail as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Associate's Certificate in Project Management
  • Proficient in Microsoft Word, Excel, and Power Point
  • Customer Service
  • Complex Problem Solving
  • Monitoring
  • Quality Control Analysis
Experience
Program Manager Apr 1999 - Oct 2014
Cisco Systems, Inc. San Jose, CA
  • Program Manager on the Technical Services Service and Operations team.  Responsibilities included department budgeting, facilitating progress of the TS Investment Portfolio.
  • Project Manager working on Entitlement of Support functions for the new Oracle based software platforms during a company wide implementation. 
  • Call Center Team Lead for Service Relations team that determined if customers were entitled for support under warranty or service contract.  Supervised a group of 8-10 call takers and acted as their first point of escalation while also taking calls from queue. 
Financial Services Representative Aug 1993 - Mar 1999
Valley Credit Union San Jose, CA
  • Financial Services Representative at a small downtown branch office working as part of a four-person team.  Responsibilities included teller line, processing/funding loans, servicing ATM, acting manager when manager was out of the office. 
  • Call Center Representative handling member transactions via phone, mail, and fax.  
  • Teller/Vault Teller at large and busy branch office as one of six tellers.  Responsibilities included handling member transactions, servicing ATM, ordering cash, dispensing cash to other tellers, and balancing vault on a daily basis.
Education
Nursing San Jose State University San Jose, CA
Pursued degree
General Education University of California Santa Cruz Santa Cruz, CA
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Resume Details

This is a real resume for a Program Manager in Rancho Cordova, California with experience working for such companies as Cisco Systems, Inc, Valley Credit Union. This is one of the hundreds of Program Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Program Manager resume.

Previous Companies:

  • Cisco Systems
  • Inc
  • Valley Credit Union

Previous Job Positions:

  • Program Manager
  • Financial Services Representative

Schools:

  • San Jose State University
  • University of California Santa Cruz

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