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Rutgers University Behavioral Health Care - Program Coordinator Resume Example

Sofia Cox
XXXX XXXXXX XX, Princeton Junction, NJ 08550
Professional Profile

Driven and innovative healthcare leader with managerial experience in diverse healthcare sectors with project management skills, expertise in financial strategies and productivity management to improve outcomes for the organization. I am looking to obtain a managerial position within your organization specializing in patient access services.


   Implemented customer service protocol to improve productivity level by 40 percent. Trained on the utilization of Allscripts Sunrise Financial Manager and Medicare & Medicaid claims submittal Resource management expertise

Improve the communication  respond  turnaround time by 70 percent.  Resource management expertise 

Reduce staff cost by $20,000 annually.   Project execution skill 

Program Coordinator Jun 2013Present Rutgers University Behavioral Health Care Piscataway, NJ Led and supervise a team comprised of 5 employees and volunteers to ensure the efficient delivery of services for the Statewide Suicide Hotline. Monitor the efficiency of work flow process, utilization of resources and coordinated crisis plans with law enforcement and hospitals. Strategically assessed and implemented customer service protocol to improve productivity level by 40 percent. Improve the communication and respond turnaround time by 70 percent. Develop and implement strategies and policies to improve the process in collaboration with upper management. Establish protocols for training new per diem staff to execute efficient phone assessments, thereby increasing number of assessments by 50%.  Maintained IPMS Access system to ensure functionality for staff reporting any technical issues.
Intern to the Director of Patient Account Services Mar 2014Jun 2014 Trinitas Regional Medical Center Cranford, NJ Completed a 15 weeks rotation throughout the patient financial services department.  Trained on operations management of the Revenue Cycle, which includes Patient Access, Managed Care, Billing Office, Credit and Collections, Accounts Payable and Compliance Departments. Review of Billing Protocol for Medicare, Medicaid, Charity Care and Commercial Insurance Billing. Review of Specialty billing to include Ambulance, Psychiatry, Renal, Workers Comp, NO Fault, and Cancer Center. Review resubmissions of denials to ensure  department is maximizing reimbursement to efficiently lower accounts receivable and speed up revenue cycle.
Intern to the Director of Behavioral Services Jul 2013Dec 2013 HackensackUMC Mountainside Hospital Montclair, NJ Demonstrated success in budget management, expense management, labor productivity and completed month end closing.  Diligently monitored trend reports on falls seclusions, medication errors,  suicide attempts and patient satisfaction surveys to maintain high standard of care. Conducted root cause analysis for psychiatric patients identified with extended length of stay to improve flow time.  Implemented process improvement measures to streamline admission and discharge process in the Emergency Department.  
Psychiatric Screener Jun 2010May 2013 Capital Health Regional Medical Center Trenton, NJ

Incorporated evidence-based clinical care into practice environment to ensure high quality care was delivered to mental health patients. Traveled to multiple hospital locations to assess adults for emergent levels of care for involuntary commitment and outpatient services. Shift lead responsibilities included patient assignment, supervision with complex cases to increased timeliness and efficient assessments for high-risk patients by 50 percent. Established and maintained positive relationships with healthcare providers, physicians, patients, families, and community at large. Maintained a high knowledge of applicable State and Federal laws and regulations for Behavioral Health.

Sr. Grievance & Appeals Reviewer Oct 2007Jul 2009 Magellan Health Services Phoenix, AZ

Team lead for the grievance team to address complaints filed by patients. Established performance goals and ensure continuous feedback to all associates. Contacted providers to discuss grievances filed by clients to ensure resolution according policies and procedures.  Implemented change management initiatives to improve the quality of care in outpatient clinics. Lead organization efforts in quality improvement meetings regarding the grievance rights of behavioral health clients. Operated under time constraint and proficiency requirement to meet deadlines. Served as liaison with department manager to ensure that needs are met for internal and external reporting.

Master of Science : Healthcare Administration Aug 2014 Seton Hall University South Orange, NJ Degree to be awarded August 2014
Master of Arts : Human Relations-Counseling Dec 2000 New York Institute Of Technology Old Westbury, NY
Bachelor of Science : Behavioral Science Aug 1998 New York Institute of Technology Old Westbury, NY
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Resume Details

This is a real resume for a Program Coordinator in Princeton Junction, New Jersey with experience working for such companies as Rutgers University Behavioral Health Care, Trinitas Regional Medical Center, Hackensackumc Mountainside Hospital. This is one of the hundreds of Program Coordinator resumes available on our site for free. Use these resumes as templates to get help creating the best Program Coordinator resume.

Previous Companies:

  • Rutgers University Behavioral Health Care
  • Trinitas Regional Medical Center
  • HackensackUMC Mountainside Hospital

Previous Job Positions:

  • Program Coordinator
  • Intern to the Director of Patient Account Services
  • Intern to the Director of Behavioral Services
  • Psychiatric Screener
  • Sr Grievance & Appeals Reviewer


  • Seton Hall University
  • New York Institute Of Technology

Level of Education:

  • Master of Science
  • Master of Arts
  • Bachelor of Science

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