UnitedHealthcare Global Assistance - Product Support Analyst Resume Example

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X XXXXXXXXX XXXXX, PELHAM, NY 10803 | (H) XXXXX XXXXXXXX | XXXXXXXXXXXXXXXXXXX
Isaiah Edwards
Summary
Investigations, Mental/Behavioral Health or Social/Human Services PositionTo correlate with my professional, educational and professional background; along with my passion to support/guide all people in need.
Skills

Client/Student Assessment & Appraisal Client/Student Motivation Individual PC (Windows/Microsoft Internet, Info Systems (IIS) Group Counseling (Adult/Child) Treatment Measurement & Evaluation (all ages) Excellent communication/writing skills Behavioral Intervention/Plans Investigation/Interviewing techniques

Experience
Product Support Analyst/Emergency Response Case Manager Jul 2013 - Present
UnitedHealthcare Global Assistance Towson, MD
  • Coordinate disaster response or crisis management activities, such as ordering evacuations and implementing special needs plans and programs
  • Analyze data gathered and develop solutions or alternative methods of proceeding.
  • Assess eligibility of potential subjects through methods such as screening interviews, reviews of medical records, and discussions with physicians and nurses.
  • Monitor activities to ensure compliance with protocols and with all relevant local, federal, and state regulatory and institutional polices.
  • Provide assistance for customers with special billing requests.
  • Review emergency plans of individual organizations, such as medical facilities, to ensure their adequacy in the event of a natural disaster or other emergency.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
UnitedHealth Care/FrontierMEDEX
  • Providing emergency management for traveling policy holders throughout the world.
  • Responsible for the overall delivery of benefits and services by providing support and guidance Consistently manages individual cases/projects for a diverse group of clients Documents case work in Customer Relationship Management System Independently manages outpatient and inpatient medical cases to resolution Coordinate billing with international providers on behalf of patient.
Fraud Investigator- Level I Oct 2005 - Jul 2013
Human Resource Administration
  • Validate stated and written responses via participant interviews, computer matches, collateral contacts, and document verification Deter cash assistance fraud of program at the application level.
  • Investigates the eligibility of sanctioned clients who have continuously failed to comply with program requirements.
  • Utilizes automated management systems to elicit information to provide accurate eligibility determinations.
  • Submit final analysis, recommendation, and certify program compliance of each case.
Senior College Readiness Counselor Feb 2008 - May 2012
African People Exalting Inc APEX New York, NY
Counselor May 2002 - Aug 2004
Park Enforcement Police NYC Dept of Parks and Recreation New York, NY
  • Meet with college bound students to assist with the college planning process Supervise and train program volunteers Track student's attendance, participation, and progress in APEX program Report directly to program founder with progress reports Patrol NYC Public Pools and Parks Assist NYC Police Department when responding to various situations Maintain crowd control and order Direct communication with FDNY EMS for all medical emergencies Confiscate prohibited items from pool area.
Education
B.A: Forensic Psychology May 2005 College of Criminal Justice John Jay College New York City, NY
Forensic Psychology

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About this resume

Product Support Analyst FROM PELHAM , New York RESUME

This is a resume for a Product Support Analyst in PELHAM, New York with experience working for such companies as UnitedHealthcare Global Assistance and Human Resource Administration. The grade for this resume is 0 and is one of hundreds of Product Support Analyst resumes available on our site for free. Use these resumes as templates to get help creating the best Product Support Analyst resume.

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School Attended
College of Criminal Justice\n John Jay College