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Sutherland Global - Process Associate Resume Example

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Paisley Bryant
XXXX XXXXXX XXXX, Plantation, FL 33324
Professional Summary:

Service-oriented representative with 7 year background in medical office customer service. Core competencies include active listeningcritical thinking and judgment & decision making as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

  • Active Listening
  • Customer and Personal Service
  • Critical Thinking
  • Judgment and Decision Making
  • Time Management
  • Clerical
  • Coordination
  • Negotiation
Process Associate Mar 2012Present Sutherland Global Sunrise, Florida

    Inbound & outbound calls to patients regarding their ambulance bill.

    Receive insurance information for billing.

    Review EOB's w/patients for balance due. Assist patients w/COB conflict.

    Negotiate discount or payment plans as permitted. Take payments by phone.

    Continually meet or exceed production goals set by management.

Various Customer Service Positions Oct 1998Feb 2012 City of Fort Lauderdale Fort Lauderdale, Florida
Appointment Setter Sep 1993Sep 1998 Doctors Office Plantation, Florida

    Schedule and confirm patient appointments with appropriate doctor.

    Verify patients insurance coverage for appointment needed.

High School Diploma Jun 1972 Croton Harmon High School Croton-on-Hudson, New York
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Resume Details

This is a real resume for a Process Associate in Plantation, Florida with experience working for such companies as Sutherland Global, City Of Fort Lauderdale, Doctors Office. This is one of the hundreds of Process Associate resumes available on our site for free. Use these resumes as templates to get help creating the best Process Associate resume.

Previous Companies:

  • Sutherland Global
  • City of Fort Lauderdale
  • Doctors Office

Previous Job Positions:

  • Process Associate
  • Various Customer Service Positions
  • Appointment Setter


  • Croton Harmon High School

Level of Education:

  • High School Diploma

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