Process Associate
Versailles, Indiana
Service-oriented representative with 7 year background in medical office customer service. Core competencies include active listening, critical thinking and judgment & decision making as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Inbound & outbound calls to patients regarding their ambulance bill.
Receive insurance information for billing.
Review EOB's w/patients for balance due. Assist patients w/COB conflict.
Negotiate discount or payment plans as permitted. Take payments by phone.
Continually meet or exceed production goals set by management.
Schedule and confirm patient appointments with appropriate doctor.
Verify patients insurance coverage for appointment needed.
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