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Michaels - Presentation Replenishment Manager Resume Example

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Christopher Lopez
XXX XX XXXXXXX XXXXXX, Bremerton, WA 98311
XXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary

Results-oriented 'go-getter' and Manager with 21 years of career experience in retail management is currently seeking a position with and organization that can utilize my skills and allow me to do what I was born to do.  I sell, train and motivate! I have an extensive knowledge in customer service and selling, with demonstrated abilities in associate development and training.

Skills
  • English Language
  • Customer and Personal Service
  • Active Listening
  • Speaking
  • Critical Thinking
  • Computers and Electronics
  • Reading Comprehension
  • Administration and Management
  • Judgment and Decision Making
  • Monitoring
  • Active Learning
  • Time Management
  • Personnel and Human Resources
  • Management of Personnel Resources
  • Sales and Marketing
  • Management of Financial Resources
Experience
Presentation Replenishment Manager Jul 2014Present Michaels Silverdale, WA Process all SBA and seasonal freight, set all POGs, responsible for all merchandising in the store, receiving of new goods, processing of damages, responsible for keeping 5Star standards in the stockroom and on the sales floor as well as cap shelf maintenance, oversee a team of 12 to maintain the entire store and keep it up to customer and corporate standards
Store Manager May 2011Jul 2014 Michaels Virginia Beach, VA During this time frame I worked at several stores as the Store Manager (Virginia Beach, Cheasapeake, Woodbridge and Gainesville).  The job duties were the same at all of the stores as I held the same position.
  • Accurately processed sales transactions and refunds.
  • Organized product displays in an appealing way.
  • Advertised special events and new product launches to customers.
  • Resolved customer issues via phone and in person.
  • Trained new sales associates on consultative sales techniques
  • Secured repeat business by delivering outstanding service to customers.
  • Leveraged active listening skills to better understand customer needs.
  • Labeled merchandise with stickers to indicate sales items.
  • Contributed significantly to monthly sales outcomes.
  • Scheduled retail sales associate shifts.
  • Explained company policies to customers in detail.
  • Managed a team of 25-54 retail associates depending on the location and time of year.
  • Decreased store shrink by implementing more severe consequences for shoplifting violations.
  • Promptly completed sales transactions.
  • Ensured the showroom was orderly and presentable.
  • Recognized for consistently scoring high on customer satisfaction surveys.
  • Cultivated a pleasant store environment by greeting shoppers upon arrival.
  • Complied with corporate policy regarding customer service standards and sales processes.
  • Identified customer needs and provided workable solutions.
  • Took care of all HR responsibilities with in the building.
  • Managed the money and was held accountable for safe audits and accuracy of cashiers and office support staff.
  • Collected e-mails to drive business through internet advertising.
  • Kept losses to a minimum by controlling internal and external theft in the building.
  • Controlled payroll budgets as well as maintenance expenses and kept the store with in its supply budget on a monthly basis.
Assistant Manager May 2005May 2011 Michaels Fredericksburg, VA During this time frame I worked in two stores as the ASM.  I worked in Fredericksburg and in Springfield.  The duties of the ASM and the SM are very much the same.  The jr position just prepares you for the promotion.  So all of the above responsibilities fit here also.
Store Manager Aug 1994May 2005 Fashion Bug Woodbridge, VA
  • Complied with corporate policy regarding customer service standards and sales processes.
  • Cultivated a pleasant store environment by greeting shoppers upon arrival.
  • Conducted inventories of store supplies and apparel.
  • Ensured the showroom was orderly and presentable.
  • Promptly completed sales transactions.
  • Sold high-end apparel to customers.
  • Managed a team of 10-20 retail associates depending on the time of year.
  • Explained company policies to customers in detail.
  • Scheduled retail sales associate shifts.
  • Contributed significantly to monthly sales outcomes.
  • Labeled merchandise with stickers to indicate sales items.
  • Leveraged active listening skills to better understand customer needs.
  • Handled all HR responsibilities at the store level.
  • Responsible for all bank deposits.
  • Processed all freight.
  • Handled all scheduling needs.
  • Assisted customers in selecting quality products.
  • Secured repeat business by delivering outstanding service to customers.
  • Trained new sales associates on consultative sales techniques.
  • Neatly stocked shelves and conducted ongoing inventories of clothes and accessories.
  • Resolved customer issues via phone and in person.
  • Identified customer needs and provided workable solutions.
  • Accurately processed sales transactions and refunds.
  • Organized product displays in an appealing way.
  • Advertised special events and new product launches to customers.
Education
Associate of Science: Business Germanna Community College Locust Grove, VA Completed coursework towards Associate of Science, 2014
High School Diploma: Business Jun 1988 Gar-Field Senior High School Woodbridge, VA
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Resume Details

This is a real resume for a Presentation Replenishment Manager in Bremerton, Washington with experience working for such companies as Michaels, Fashion Bug. This is one of the hundreds of Presentation Replenishment Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Presentation Replenishment Manager resume.

Previous Companies:

  • Michaels
  • Fashion Bug

Previous Job Positions:

  • Presentation Replenishment Manager
  • Store Manager
  • Assistant Manager

Schools:

  • Germanna Community College
  • Gar-Field Senior High School

Level of Education:

  • Associate of Science
  • High School Diploma

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