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Petsmart - Presentation Manager Resume Example

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Audrey Patterson
XXXX XXX XXXXXXX, Carlsbad, CA 92009
Summary of Qualifications

A passionate, energetic professional with strong leadership skills dedicated to operational excellence and superb customer engagement. Ability to deliver results both in core and in services by developing and implementing strategic plans based on store metrics and fostering collaboration between salon, pet training, petshotel and core associates. Highly effective in creating authentic customer experiences and developing a culture of CARE for pets, pet parents and associates in our stores. Extremely loyal and dedicated to continuing a fun and rewarding career with unlimited possibilities for growth and development. 

  • Critical thinking
  • Leads by example
  • Passion for pets and people
  • Operational Excellence
  • Adapt to and accept change
  • Delivers results
Presentation Manager Oct 2014Present Petsmart Encinitas, CA
  • Assist in keeping 100 points on scorecard ytd by keeping loss at 74.9%ytd.
  • Lead, develop, motivate and coach pet products associates to maintain a strong team.
  • Promote operational excellence by setting priorities according to what is critical and important and ensuring secondary wise activities and mid day fill are completed daily.
  • Provide useful and timely feedback to Pet Products Manager to facilitate growth and development.
  • Effectively communicate with associates about promotions and reading the basket, resulting in being top 3 in district for total average ticket growth and assisting to keep district green on scorecard.
Pet Products Manager Feb 2014Oct 2014 Petsmart Encinitas, CA
  • Developed a culture within stocking team of a sense of urgency, pride and critical thinking, resulting in proper execution of WISE activities and enabling secondary activities to be completed daily, increasing IWIS from 68% to 77.8%
  • Conduct hard goods and consumable holes activities and creating bdp's that led us to being #1 in district in total loss at 71%.
  • Coordinate  and execute all planner and inline resets in store, developing practices allowing us to finish under projected efficiency. 
Area Pet Training Instructor Oct 2004Feb 2014 PETSMART Encinitas, CA
  • Teach all levels of pet training classes offered, fostering strong bonds with customers and the community, creating lifetime customers
  • Interview and hire new pet trainers within district, some with over 9 year tenure with company.
  • Follow up with pet trainers throughout district, observe classes and provide feedback for both successes and opportunities. 
  • Grow services by creating excitement and awareness of pet training within the store and district, helping to lead store 0144 to be the top store in region for pet training.
  • Part of team that won the Service Excellence Award in 2005 (first in PETSMART total services sales to plan).
Senior Trainer Oct 2000Oct 2004 Science Learning and Exploration with the help of Sea Lions Moss Landing, CA
  • Responsible for all husbandry, research and training behaviors with four California Sea Lions.
  • Oversee and train all lower staff: animal care, senior animal care, assistant trainer, and trainer.
  • Develop plan and execute for each animal each day.
  • Maintain detailed records of feeding, training sessions and research.
Bachelor of Science : Earth Systems Science and Policy, emphasis in Marine and Coastal Ecology Jun 2002 California State University, Monterey Bay Seaside, CA
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Resume Details

This is a real resume for a Presentation Manager in Carlsbad, California with experience working for such companies as Petsmart, Petsmart, Science Learning And Exploration With The Help Of Sea Lions. This is one of the hundreds of Presentation Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Presentation Manager resume.

Previous Companies:

  • Petsmart
  • Science Learning and Exploration with the help of Sea Lions

Previous Job Positions:

  • Presentation Manager
  • Pet Products Manager
  • Area Pet Training Instructor
  • Senior Trainer


  • California State University, Monterey Bay

Level of Education:

  • Bachelor of Science

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