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MIAMI HEAT GROUP - Premium Concierge Resume Example

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Ethan Davis
Professional Summary

I am a seasoned professional in recreation, leisure, travel and tourism.
This has allowed me to accumulate over 10 years of specializations in 
the field. The industry has given me the ability to adapt and learn new tasks. This has given me the needed skills to build strong customer
relationships internally and externally. Additionally, with me
providing a friendly, professional and polished demeanor at all
times with businesses, organizations, and governments.
  • Event Management
  • Social Media Marketing
  • Active Listening
  • Customer and Professional Services
  • Sales and Marketing
  • Persuasion
  • Judgment and Decision Making
  • Critical Thinking
  • Complex Problem Solving
  • Ability to work well under pressure
  • Able to handle multiple projects and shift priorities based on business demands.
  • Writing
  • Time Management
  • Troubleshooting
  • Amadeus and Sabre Reservation Systems
  • Windows Reservation System
  • Customer Relationship Management System, AS/400       
  • Microsoft Office Applications      
  • PeopleSoft
Premium Concierge 09/2014 to 06/2015 MIAMI HEAT GROUP MIAMI, FL
  • Approaches guest and collects information needed to assist with seat arrangements.
  • Constantly provides guests with accurate information about the event and property as well as entertainment offered in each.
  • Works with a sense of urgency to anticipate guest and team members needs when the opportunity arises. ·       
  • Maintains knowledge of the venue floor plan and table numbers, seating the room evenly and consistently per venue management's instruction.
  • Communicates with management, and service staff immediately to rectify any and all guest needs and requests.
Intern Marketing Coordinator 02/2015 to 05/2015 Wellness and Recreation Center-BBC North Miami, FL
  • Helped with setting up special events for department.     
  • Front desk checking in for students via FIU issued student id.     
  • Social, media coordinator for Facebook, Twitter, and Twitter Deck.  
  • Providing information on services and selling membership.
  • Assisting with intermural basketball games.
IT Help Desk/Representative 08/2006 to 09/2013 Celebrity Cruises-Miami, FL MIAMI, FL
  • Submitted tickets for Website errors to different departments involved in and maintained the Cruising Power Website.
  • Assisted travel agents and consumers when experiencing any difficulties related to website or booking engines to book cruises and tours.
  • Answered and service incoming calls related to travel agents and guests,
    assisted in making changes to cruise bookings in reservation system.
  • Obtained emails with delivery error messages, move into established
    subfolder and troubleshoot nature of error message distributed other
    emails to respective department. ·       
  • Reviewed and respond to emails sent to the Admin Mail Inbox from travel agents and consumers were in need of technical support.  
Airline Cruise Representative 10/2004 to 08/2006 Royal Caribbean International MIAMI, FL
  • Confirmed reservations for passengers on scheduled airline flights for cruises submitted airline reservations for ticketing.
  • Helped cruise guests to board downline to the next port of call if they missed their flights.
  • Typed flight numbers on keyboard for on-line computer reservation system and scans screen to determine space availability.
  • Telephoned customer and ticketing department to advise of changes in flight plan or to cancel or confirm reservations.
  • Contacted customers or travel agents to advise them of travel changes or to confirm reservations.
Travel Consulant 04/2000 to 07/2004 American Express Travel Services Miramar, FL
  • Planned, described, arranged, and sell itineraries, tour packages and promotional travel incentives offered by various travel carriers.
  • Provided customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
  • Collected payment for transportation and accommodations from customers. ·      
  • Conversed with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
  • Computed cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.
Bachelor of Science: Recreation & Sport Management 05/2015 Florida International University MIAMI, FL
Associate of Arts: Hospitality Administration/Tourism Management 04/2012 Miami Dade College MIAMI, FL
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Resume Details

This is a real resume for a Premium Concierge in MIAMI, Florida with experience working for such companies as Miami Heat Group, Wellness And Recreation Center Bbc, Celebrity Cruises Miami. This is one of the hundreds of Premium Concierge resumes available on our site for free. Use these resumes as templates to get help creating the best Premium Concierge resume.

Previous Companies:

  • Wellness and Recreation Center BBC
  • Celebrity Cruises Miami

Previous Job Positions:

  • Premium Concierge
  • Intern Marketing Coordinator
  • IT Help Desk
  • Representative
  • Airline Cruise Representative


  • Florida International University
  • Miami Dade College

Level of Education:

  • Bachelor of Science
  • Associate of Arts

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