Multi-faceted, efficient and reliable professional with over five consecutive years of sales, phone communication skills and standard computer knowledge. With motivation to learn new things everyday and help out others on my way.
*Complete tasks in fast and efficient manner *Works well both as a team and individually
*Ability to problem solve in any given situation *Fax, Phone and Computer Communications
*Have always been a goal oriented person * I will always be there when you need/expect me
[Company Name]is a beautiful hotel located in Fort Myers with four floors and deluxe suite room accommodations. As Front Desk clerk our main goal was selling out on rooms each and every night. Full occupancy was our goal all while giving the best available rate for that time period. Checking competitors room rates frequently. All the regular guest check in and out's, answering incoming calls on a large telephone switch board for rooms and reservations were performed.
My Night Auditor responsibilities included: balancing out money, necessary reports for daily, weekly and even monthly company records. Checking rooms to ensure all policy's have been abided by before guest check out (if paid by cash/later charged if on credit or debit). Setting up hot and cold breakfast for the guest.Performing all necessary requirements on the check list for that specific night or early morning. Ensuring that all guest satisfaction has been met while staying with the hotel. Reporting to the owner/manager Mr.Swami to resolve any issues guest or employees may have had all while at Best Western.
I also was given classes at Best Western Corporate. I earned certifications for Best Western excellent customer service. Completed test with high scores and received pins to show my accomplishments with The Best Western Franchise which later in my employment with them escalated to a promotion. I ended my employment with this company as a Executive Secretary/ Personal Assistant to Mr.Sam Swami whom was the owner of Best Western Inn & Suites in this time frame.
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