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Access Care Medical - Practice Manager Resume Example

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Mason Williams
Pineville, NC 28134
Professional Summary

Accomplished and energetic Office Manager with a solid history of achievement in Healthcare. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Management, Administration, and Problem-Solving.

  • Complex Problem Solving
  • Time Management
  • Critical Thinking
  • Administration and Management
  • Education and Training
  • Personnel and Human Resources
  • Operations Analysis
  • Troubleshooting
Practice Manager May 2013Present Access Care Medical/APRA Charlotte, NC
  • Manage daily operations of a primary care practice with an urgent care setting 
  • Supervise an internal staff of individuals along with an external staff of providers consisting physicians, physician assistants, nurse practitioners, and contractors 
  • HR responsibilities include physician and nurse practitioner recruitment; advertising, interviewing candidates, negotiating contracts and salaries, orientation of all staff and providers, obtaining and maintaining malpractice policies/DEA licenses for providers 
  • Interface with hospitals, medical directors, and administrators to ensure that provider's schedule correspond with facility needs; making staff decisions based on the needs of the facility
  • Knowledge of billing and insurances; work diligently with billing department to resolve payroll and insurance issues
  • Maintain performance evaluation of all staff and providers
  • Insurance Prior Authorization, Eligibility, and EOB explanations to patients and physicians 
  • Invoice patient accounts, along with submitting past due accounts to collections 
  • Create reports outlining the needs of the facility along with providing daily office cash flow reports and making daily bank deposits 
  • Problem solved and multi-tasked to meet all office objectives
  • Complete special projects by organizing and coordinating information; planned and arranged staff meetings 
  • Order and provide supplies by identifying needs; along with approving invoices and maintaining equipment 
  • Manage, oversee, and adjust accounts payable and accounts receivable.
Medical Assistant May 2010Apr 2013 AA Prime Medical Center Charlotte, NC
  • Triaged patients, record chief complaint, phlebotomy, urinalysis testing, perform EKG/ECG 
  • Educate patients in relation to their medical plan of care 
  • Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit 
  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs 
  • Collected specimens and perform urinalysis and blood testing 
  • Greet patients, verify insurance information and collect applicable co-payments 
  • Answered and directed multiple phone lines and triage patient calls 
  • Schedule appointments, arrange patient referrals and coordinate diagnostic testing Assist with setting up and making arrangements with Home Health Agencies 
  • Assist Office manager with any additional needs for the growth of the company and its patients 
  • Clean and sterilize instruments and dispose of contaminated supplies 
  • Inventory and order medical, lab, and office supplies and equipment 
  • Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.).
Administrative Assistant/Maintenance Operation Assistant Oct 2005May 2010 Mecklenburg County Parks and Recreation Charlotte, NC
  • Provide tours of park  facilities and made reservations per customer request
  • Made daily deposits for districts and prepared cash reports for human resources office 
  • Record notes and minutes in monthly and quarterly meetings 
  • Created agenda for meetings and administrative staff 
  • Assist office staff with all secretarial needs 
  • Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions 
  • Developed administrative staff by providing information, educational opportunities, and experiential growth opportunities.
  • Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolved customers' service or complaints by performing activities such as refunding money or adjusting bills.
  • Keep records of all goods shipped, received, and stored.
Associates of Health Science Jun 2009 ECPI University Charlotte, NC
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Resume Details

This is a real resume for a Practice Manager in Pineville, North Carolina with experience working for such companies as Access Care Medical, Apra, Aa Prime Medical Center. This is one of the hundreds of Practice Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Practice Manager resume.

Previous Companies:

  • Access Care Medical
  • APRA
  • AA Prime Medical Center

Previous Job Positions:

  • Practice Manager
  • Medical Assistant
  • Administrative Assistant
  • Maintenance Operation Assistant


  • ECPI University

Level of Education:

  • Associates of Health Science

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