Access Care Medical - Practice Manager Resume Example

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Mason Williams

XXX XXXXX XXX XXX

Pineville, NC 28134

Ph: XXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXX

Professional Summary

Accomplished and energetic Office Manager with a solid history of achievement in Healthcare. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Management, Administration, and Problem-Solving.

Skills

Complex Problem Solving
Time Management

Critical Thinking
Administration and Management

Education and Training
Personnel and Human Resources

Operations Analysis
Troubleshooting

Experience

Practice Manager May 2013－Present Access Care Medical/APRA Charlotte, NC

Manage daily operations of a primary care practice with an urgent care setting
Supervise an internal staff of individuals along with an external staff of providers consisting physicians, physician assistants, nurse practitioners, and contractors
HR responsibilities include physician and nurse practitioner recruitment; advertising, interviewing candidates, negotiating contracts and salaries, orientation of all staff and providers, obtaining and maintaining malpractice policies/DEA licenses for providers
Interface with hospitals, medical directors, and administrators to ensure that provider's schedule correspond with facility needs; making staff decisions based on the needs of the facility
Knowledge of billing and insurances; work diligently with billing department to resolve payroll and insurance issues
Maintain performance evaluation of all staff and providers
Insurance Prior Authorization, Eligibility, and EOB explanations to patients and physicians
Invoice patient accounts, along with submitting past due accounts to collections
Create reports outlining the needs of the facility along with providing daily office cash flow reports and making daily bank deposits
Problem solved and multi-tasked to meet all office objectives
Complete special projects by organizing and coordinating information; planned and arranged staff meetings
Order and provide supplies by identifying needs; along with approving invoices and maintaining equipment
Manage, oversee, and adjust accounts payable and accounts receivable.

Medical Assistant May 2010－Apr 2013 AA Prime Medical Center Charlotte, NC

Triaged patients, record chief complaint, phlebotomy, urinalysis testing, perform EKG/ECG
Educate patients in relation to their medical plan of care
Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit
Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs
Collected specimens and perform urinalysis and blood testing
Greet patients, verify insurance information and collect applicable co-payments
Answered and directed multiple phone lines and triage patient calls
Schedule appointments, arrange patient referrals and coordinate diagnostic testing Assist with setting up and making arrangements with Home Health Agencies
Assist Office manager with any additional needs for the growth of the company and its patients
Clean and sterilize instruments and dispose of contaminated supplies
Inventory and order medical, lab, and office supplies and equipment
Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.).

Administrative Assistant/Maintenance Operation Assistant Oct 2005－May 2010 Mecklenburg County Parks and Recreation Charlotte, NC

Provide tours of park facilities and made reservations per customer request
Made daily deposits for districts and prepared cash reports for human resources office
Record notes and minutes in monthly and quarterly meetings
Created agenda for meetings and administrative staff
Assist office staff with all secretarial needs
Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions
Developed administrative staff by providing information, educational opportunities, and experiential growth opportunities.

Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Refer unresolved customer grievances to designated departments for further investigation.

Resolved customers' service or complaints by performing activities such as refunding money or adjusting bills.

Keep records of all goods shipped, received, and stored.

Education