Township Of Wall - Police Communications Officer Resume Example

Gabriel Rodriguez

XXX XXXXXXXX XXXXXX, Brick, NJ 08723

Ph: XXXXXXXXXX

XXXXXXXXXXXXXXX

Summary

Friendly and enthusiastic customer service expert with 20 years of specialization in fast paced high volume environment. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills

Telecommunications
Customer and Personal Service

Active Listening
Speaking

Judgment and Decision Making
Service Orientation

Clerical
Persuasion

Experience

Police Communications Officer Jun 2007－Present Township Of Wall － Wall , NJ

Question callers to determine their locations, and the nature of their problems to determine type of response needed.

Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.

Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.

Maintain access to, and security of, highly sensitive materials.

Provide emergency medical instructions to callers.

Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.

Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.

Scan computer screens, and contact emergency response field units to determine emergency units available for dispatch.

Monitor various radio frequencies and civil defense to keep apprised of developing situations.

Emergency Medical Communications Dispatcher Feb 2004－Jan 2009 Hackensack University Medical Center - MICCOM Mobile Intensive Care Communications － Hackensack , NJ

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Confer with customers by telephone to provide information about their critical care transports, take or enter orders, cancel transportation or obtain details of complaints.
Gave pre-arrival emergency medical instructions to callers
Organized priority of ambulances, non emergency units and paramedic units for Bergen and Morris county

Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.

Record details of calls, dispatches, and messages.

Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.

Learn material and pass required tests for certification.

Communications Supervisor/Dispatcher Jun 1996－Feb 2005 Jersey City Medical Center - HUDCEN- Hudson County Communications Emergency Network － Jersey City , NJ

Plan, implement and administer programs and services in Emergency Medical Dispatch Center, including personnel administration, training, and coordination of continuing medical training.

Direct hiring and training of personnel.

Establish work schedules and assignments for staff and weekly payroll.

Develop and maintain computerized record management systems to store and process data such as personnel activities and information, and to produce reports.

Perform emergency diagnostic and treatment procedures, such as stomach suction, airway management, or heart monitoring, during ambulance ride.

Observe, record, and report to physician the patient's condition or injury, the treatment provided, and reactions to drugs or treatment.

Communicate with dispatchers or treatment center personnel to provide information about situation, to arrange reception of victims, or to receive instructions for further treatment.

Coordinate with treatment center personnel to obtain patients' vital statistics and medical history, to determine the circumstances of the emergency, and to administer emergency treatment.

EMT/EMD/ HUDCEN Supervisor May 1995－Mar 2004

Education

May 1995 North Bergen Vocational School