Ameristar Casino St Charles - Poker Supervisor Resume Example

Aiden Jackson

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OFallon, MO 63368

Ph: XXXXXXXXXXXX

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Professional Summary

Goal-oriented Poker Supervisor dedicated to high levels of guest satisfaction and meeting aggressive business goals. Loyal and Passionate with specialized knowledge in Poker Industry and Guest Relations.

Skills

Administration and Management
Time Management

Critical Thinking
Social Perceptiveness

Active Listening
Monitoring

Judgment and Decision Making
Service Orientation

Complex Problem Solving
Instructing

Operation and Control

Experience

Poker Supervisor Sep 2004－Present Ameristar Casino St. Charles St. Charles, Mo

Implement and ensure ultimate guest service reflective of PNK core values.
Manage all Team Members assigned to poker room.
Maintained coaching summaries and performed annual evaluations.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with team members, Casino Ops Leadership, Compliance Director, Finance and H.R. as necessary.
Manage staff, working with scheduler to increase efficiency in labor.
Hire, interview, audition Team members and coordinated poker classes and refresher courses for dealers to maintain skill set.
Create Tournaments and Promotions within the guidelines of Missouri gaming regulations.
Co-director of Heartland Poker Tour.
Implemented training exercise based on poker game rules to assist Team Leaders in responding to situations on the game and to ensure consistency in Floor Calls.
Monitor game operations to ensure that house rules are followed, state, and federal regulations are adhered to, and that team members uphold the integrity of all games.
Integrally involved in rewriting internal controls to reflective new MGC regulations.
Establish and maintain banks and table limits for each game.
Monitor games and move dealers from game to game to ensure adequate staffing.

Aug 2002－Sep 2004 Ameristar Casino St. Charles St. Chares, MO

Maintain familiarity with all games as well as strategies or tricks employed in those games.
Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules.
Explain and interpret house rules, such as game rules or betting limits.
Report customer-related incidents occurring in gaming areas to supervisors.

Poker Dealer Feb 1999－Aug 2002 Stations Casino/Ameristar Casino

Pay winnings or collect losing bets as established by the rules and procedures of a specific game.
Deal cards to guests and compare these with players' hands to determine winners.
Deliver ultimate guest service.
Maintain the integrity of the game by following rules of the game, internal controls and gaming regulations.
Inspect cards and equipment to be used in games to ensure that they are in good condition.

Education

High School Diploma May 1976 Pattonville High School

Computer courses: Word, Excel, Powerpoint, Outlook St. Charles Community College

Leadership training Apr 2002 Ameristar HR Training

Emotional Intelligence Ameristar HR Training

Bridging the Gap Ameristar HR Training

Leveraging Generational Differences in the workplace Ameristar HR Training

The Speed of Trust by Stephen M. R. Covey Study material

Crucial Confrotations by Tom Peters Study Material

7 Habits of Highly Effectie People by Stephen Covey Study Material

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