Delta Downs Racetrack Casino and Hotel - Player Service Attendant Resume Example

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Julian Phillips

XXX XXXX XX, Vinton, LA 70668
H: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXX

Professional Summary

Seasoned Players Club Attendant with more than four years of experience in fast-paced casino industry. Excellent speaking and social skills. Track record of achieving exceptional results in customer care and assistance.

Skills

Active Listening
Critical Thinking

Reading Comprehension
Time Management

Social Perceptiveness
Active Learning

Customer and Personal Service

Experience

Player Service Attendant, 07/2011 to 04/2015
Delta Downs Racetrack Casino and Hotel – Vinton, LA

Input customer information into the computer to create them a new account, issuing club cards, transporting supplies and forms and assisting club members with questions, redemption and special requests
Confer with customers by telephone or in person to provide information about products or services, reserve concert tickets, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.
Insure that The VIP Lounge is picked up and tidy

Answer customer questions regarding problems with their account
Assist prospective customers to present information and explain available services
Reserve hotel stays

Players Club Representative, 07/2011 to 04/2015
Delta Downs Racetrack Casino and Hotel – Vinton, LA

Issue club cards, transport supplies and forms and assisting club members with questions, redemptions and any special requests

Answer customer questions regarding problems with their accounts.

Receive and respond to customer complaints.

Verify customer and order information for correctness, checking it against previously obtained information as necessary.

Recommend merchandise or services that will meet customers' needs.

Notify department head when supplies of specific items are low, or when orders would deplete available supplies

Security Guard, 12/2010 to 07/2011
Delta Downs Racetrack Casino and Hotel – Vinton, LA

Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.

Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.

Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.

Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.

Circulate among visitors, patrons, or employees to preserve order and protect property.

Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures.

Monitor and ensure a sound, ethical environment.

Write or review security-related documents, such as incident reports

Casino Housekeeper, 08/2009 to 11/2010
The Isle Of Capri Casino and Hotel – Lake Charles, LA

Service, clean, or supply restrooms.

Gather and empty trash.

Clean building floors by sweeping, mopping, scrubbing, or vacuuming.

Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.

Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.

Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees.

Clean and polish furniture and fixtures.

Dust furniture, walls, machines, or equipment.

Perform or assist with cleaning duties as necessary.

Secretary, 06/2007 to 04/2009
A All Brand Appliance – Houston, Tx

Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing

Answer phone calls and direct calls to appropriate parties or take messages.

Provide assistance for customers with special billing requests.
Book house calls for customers to have their appliance checked
Use road map to assist co-workers in getting to job sites

Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.

Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.

Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.

Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.

Education

High School Diploma: General Studies, Jun 2001 Sam Rayburn High School - Pasadena, Tx

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