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Delta Downs Racetrack Casino and Hotel - Player Service Attendant Resume Example

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Julian Phillips
  • XXX XXXX XX, Vinton, LA 70668
  • H: XXXXXXXXXXXX
  • XXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Seasoned Players Club Attendant with more than four years of experience in fast-paced casino industry. Excellent speaking and social skills. Track record of achieving exceptional results in customer care and assistance.

Skills
  • Active Listening
  • Critical Thinking
  • Reading Comprehension
  • Time Management
  • Social Perceptiveness
  • Active Learning
  • Customer and Personal Service
Experience
Player Service Attendant, 07/2011 to 04/2015
Delta Downs Racetrack Casino and Hotel Vinton, LA
  • Input customer information into the computer to create them a new account, issuing club cards, transporting supplies and forms and assisting club members with questions, redemption and special requests
  • Confer with customers by telephone or in person to provide information about products or services, reserve concert tickets, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Insure that The VIP Lounge is picked up and tidy
  • Answer customer questions regarding problems with their account
  • Assist prospective customers to present information and explain available services
  • Reserve hotel stays
Players Club Representative, 07/2011 to 04/2015
Delta Downs Racetrack Casino and Hotel Vinton, LA
  • Issue club cards, transport supplies and forms and assisting club members with questions, redemptions and any special requests
  • Answer customer questions regarding problems with their accounts.
  • Receive and respond to customer complaints.
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary.
  • Recommend merchandise or services that will meet customers' needs.
  • Notify department head when supplies of specific items are low, or when orders would deplete available supplies
Security Guard, 12/2010 to 07/2011
Delta Downs Racetrack Casino and Hotel Vinton, LA
  • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
  • Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
  • Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
  • Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.
  • Circulate among visitors, patrons, or employees to preserve order and protect property.
  • Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures.
  • Monitor and ensure a sound, ethical environment.
  • Write or review security-related documents, such as incident reports
Casino Housekeeper, 08/2009 to 11/2010
The Isle Of Capri Casino and Hotel Lake Charles, LA
  • Service, clean, or supply restrooms.
  • Gather and empty trash.
  • Clean building floors by sweeping, mopping, scrubbing, or vacuuming.
  • Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
  • Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.
  • Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees.
  • Clean and polish furniture and fixtures.
  • Dust furniture, walls, machines, or equipment.
  • Perform or assist with cleaning duties as necessary.
Secretary, 06/2007 to 04/2009
A All Brand Appliance Houston, Tx
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Provide assistance for customers with special billing requests.
  • Book house calls for customers to have their appliance checked
  • Use road map to assist co-workers in getting to job sites
  • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
Education
High School Diploma: General Studies, Jun 2001 Sam Rayburn High School - Pasadena, Tx
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Resume Details

This is a real resume for a Player Service Attendant in Vinton, Louisiana with experience working for such companies as Delta Downs Racetrack Casino And Hotel, The Isle Of Capri Casino And Hotel, A All Brand Appliance. This is one of the hundreds of Player Service Attendant resumes available on our site for free. Use these resumes as templates to get help creating the best Player Service Attendant resume.

Previous Companies:

  • Delta Downs Racetrack Casino and Hotel
  • The Isle Of Capri Casino and Hotel
  • A All Brand Appliance

Previous Job Positions:

  • Player Service Attendant
  • Players Club Representative
  • Security Guard
  • Casino Housekeeper
  • Secretary

Schools:

  • Sam Rayburn High School

Level of Education:

  • High School Diploma

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