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Verizon Wireless Business Support Center - Phone Support Coordinator Resume Example

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XXXX XXXXX XXXX XXXX , PELHAM , NY 10803 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXX
Scarlett Watson
Professional Summary
Accomplished and energetic Coordinator with a solid history of achievement in Customer Service. Motivated leader with strong organizational and prioritization abilities. Core competencies include Setting and maintaining high performance standards, Analyze problems by gathering and organizing all relevant information and I take personal responsibility for my job performance. I also have excellent communication and time management skills. 
Skills

• An accomplished professional with more than 11 years of customer service and call center experience.

 • Deliver unmatched oral and written skills, as well as being successful in planning and implementing projects and ideals. • Possess strong conceptual and analytical skills to bridge the gaps and create sound customer solutions.  • Successfully meets or beats all project deadlines through impeccable time management and prioritization skills while under minimal supervision.

• Works effectively well in group structures and understands the importance of team work • Thorough training in all areas of communication from identifying the customer's needs to a customer service Self-starter with a vision for promoted success. •

Successfully provide outstanding customer satisfaction while adhering to Verizon Wireless' policies and procedures.  • Have thorough knowledge of VZW products, EWI, Vision, ACSS, Work Flow Manager, My Business, and all aspects of Windows 03 and Microsoft Office

Experience
Phone Support Coordinator 02/2010 to Present
Verizon Wireless Business Support Center Alpharetta, GA
  • Provide high level of resolution support to multiple business customers.
  • Analyzed, researched and resolved account questions and concerns.
  • Apply technical knowledge to resolve customer issues and provide assistance on evolving technologies through effective Tier 1 and Tier 2 troubleshooting.
  • Manage co-workers and assist with call escalations while participating in floor support.
  • Maintain an in-depth level of knowledge of product offerings, network capabilities, and possess the ability to position them as strategic solutions in a business environment.
  • Turn detractors into promoters by providing positive resolutions to account needs.
  • Have won several recognizing awards for providing exceptional customer service.
Sr. Customer Service Representative 04/2008 to 02/2010
Verizon Wireless Alpharetta, GA
  • Analyzed, researched and resolved account questions and concerns.
  • Provide daily customer support by handling inbound phone calls from customers; providing resolution in billing, technical, and end-user support; proactively identifying solutions and options to meet organizational targets and customer needs.
  • Adheres to intra-day scheduling requirements.
  • Compiling and analyzing data, creating reports, providing information and/or recommendations regarding function specific policies; tracking of processes & activities.
  • Participated in special projects administered by the Associate Director and Supervisors.
General Manager 09/2004 to 08/2007
Arby's of Arkadelphia Little Rock, AR
  • Manage staff comprised of 3 assistant managers and 14 employees.
  • Responsibilities include financial performance of restaurant; daily bank deposits of sales; inventory management; cash handling; planning the shift/shift control; delegating store responsibilities and follow-up; labor control; customer service; hiring of staff; night audits of restaurant; preparation of meals and facility maintenance.
Assistant Manager 09/2004 to 09/2006
  • Responsibilities included deposits, inventory management, cash handling, planning the shift/shift control; delegating store responsibilities and follow-up; customer service; conducting interviews; preparation of meals and facility maintenance.
Accounting Clerk 05/2001 to 10/2002
Jamaica Cooperative Credit Union League Ltd Kingston
  • Posts customer payments by recording cash, checks, and credit card transactions.
  • Posts revenues by verifying and entering transactions from lock box and local deposits.
  • Verify validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers;.
  • Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report.
Education
Associate of Arts: Business Administration May 2015 Strayer University - Roswell, GA
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Resume Details

This is a real resume for a Phone Support Coordinator in PELHAM, New York with experience working for such companies as Verizon Wireless Business Support Center, Verizon Wireless, Arbys Of Arkadelphia. This is one of the hundreds of Phone Support Coordinator resumes available on our site for free. Use these resumes as templates to get help creating the best Phone Support Coordinator resume.

Previous Companies:

  • Verizon Wireless Business Support Center
  • Verizon Wireless
  • Arbys of Arkadelphia

Previous Job Positions:

  • Phone Support Coordinator
  • Sr Customer Service Representative
  • General Manager
  • Assistant Manager
  • Accounting Clerk

Schools:

  • Strayer University

Level of Education:

  • Associate of Arts

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