Wintergreen Ski Resort - Phone Reservationist And Ski Resume Example

Dylan Allen

XXXX XXXXXXXX XXXX, Suffolk, VA 23435

Ph: XXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXX

Professional Summary

I have always been dedicated and service-oriented when it comes to pursuing career goals. Core competencies include listening skills, perspective communication, and time management.

Skills

Active Listening
Social Perceptiveness

Time Management
Service Orientated

Customer and Personal Service
Persuasion

Experience

Phone Reservationist and Ski/ Snowboard instructor Dec 2013－Apr 2014 Wintergreen Ski Resort － Wintergreen, VA

Answer customers' questions about merchandise and advise customers on merchandise selection.
Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
Stamp, attach, or change price tags on merchandise, referring to price list.
Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Server/Host Dec 2013－Apr 2014 The Edge Resturant (Wintergreen Resort) － Wintergreen, VA

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Collect payments from customers.

Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

Prepare checks that itemize and total meal costs and sales taxes.

Take orders from patrons for food or beverages.

Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.

Present menus to patrons and answer questions about menu items, making recommendations upon request.

Clean tables or counters after patrons have finished dining.

Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.

Inform customers of daily specials.

Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.

Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.

Childcare Staff Nov 2012－Dec 2013 YMCA － Cheasapeake , VA

Maintain a safe play environment.
Dress children and change diapers.
Observe and monitor children's play activities.
Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
Provide care for mentally disturbed, delinquent, or handicapped children.
Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped.
Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
Sanitize toys and play equipment.
Operate in-house day-care centers within businesses.

Education

Associate of Applied Science : General Education Aug 2015 Tidewater Community College － Portsmouth, VA

High School Diploma : General Education Jun 2011 Nansemond River High School － Suffolk, VA Graduated with advance diploma, participated in two athletic sports, and volunteered as a babysitter for team moms throughout the high school sports teams.

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Snowboard Instructor Server Host Reservationist