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Durangos Pizza - Phone Personnel Resume Example

Liam Johnson
Kenosha, WI 53143
  • Active Listening
  • Clerical
  • Time Management
  • Judgment and Decision Making
  • Telecommunications
  • English Language
  • Critical Thinking
  • Reading Comprehension
  • Monitoring
Phone Personnel Aug 2014Present Durangos Pizza Kenosha, WI
  • Listen to and resolve customers' complaints regarding products or services.
  • Sell food specialties, such as sandwiches, Pizza, Appetizers, Italian Food and beverages, to patrons of the City of Kenosha
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Keep records of purchases and sales.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Utilize the Cash Register/ Collect payment from customer for food order.
  • Utilize computer software to take the customers order.
  • Provide staff with assistance in performing difficult or complicated duties.
Receptionist/ Security Guard Jun 2011Present Allied Barton Security Guard Services Milwaukee, WI
  • Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures.
  • Communicate security status, updates, and actual or potential problems, using established protocols.
  • Write security-related documents, such as incident reports.
  • Coordinate security operations or activities with public law enforcement, fire and other agencies.
  • Conduct physical examinations of property to ensure compliance with security policies and regulations.
  • Operate communication systems, such as telephone, switchboard, intercom and two-way radio.
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Route emergency calls appropriately.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Contact security staff members when necessary, using radio-telephones.
  • Relay or route written or verbal messages.
  • File and maintain records.
  • Sort and  prepare mail for the accounting department.
  • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
  • Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
  • Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection.
  • Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
  • Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
  • Answer alarms and investigate disturbances.
  • Circulate among visitors, patrons, or employees to preserve order and protect property.
Cashier/ Customer Service Manager/ Sales Associate May 2005Aug 2014 Wal-Mart Stores Incorporated Somers, WI
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Greet customers entering the store.
  • Answer customers' questions, and provide information on procedures or policies.
  • Process merchandise returns and exchanges.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Assist with duties in other areas of the store, such as Unloading Trucks, Back up in other departments, pushing Carts or carrying out customers' items.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Supervise others and provide on-the-job training.
  • Stock shelves, and mark prices on shelves and items.
  • Request information or assistance using paging systems.
  • Bag, merchandise, and prepare packages for customer carry out.
  • Offer customers carry-out service at the completion of transactions.
  • Cash checks for customers.
  • Count money and audit money drawers.
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Answer questions regarding the store and its merchandise.
  • Help customers try on or fit merchandise.
  • Demonstrate use or operation of merchandise.
Bachelor of Science: Criminal Justice/ Sociology May 2010 University of Wisconsin Parkside Kenosha, WI
Additional Information
Private security guard license, CPR/First Aid and AED Certified, CERT Trained and Completed many police ride long's with the City of Kenosha and also have done some under cover work with companies selling alcohol or beer to under age individuals.
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Resume Details

This is a real resume for a Phone Personnel in Kenosha, Wisconsin with experience working for such companies as Durangos Pizza, Allied Barton Security Guard Services, Wal Mart Stores Incorporated. This is one of the hundreds of Phone Personnel resumes available on our site for free. Use these resumes as templates to get help creating the best Phone Personnel resume.

Previous Companies:

  • Durangos Pizza
  • Allied Barton Security Guard Services
  • Wal Mart Stores Incorporated

Previous Job Positions:

  • Phone Personnel
  • Receptionist
  • Security Guard
  • Cashier
  • Customer Service Manager


  • University of Wisconsin Parkside

Level of Education:

  • Bachelor of Science

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